Case Studies     1to1 Magazine: 360 Degrees is the Best View Into the Customer: Bath & Body Works Wins the 1to1 Impact Award Read about how Bath and Body Works leveraged Astute Solutions' ePowerCenter to execute an award-winning strategy that delights their customers, increases profitability, and won this prestigious award.     British Airways' Global Customer Relations Program Takes Off with ePowerCenter Learn how BA and Astute Solutions' ePowerCenter enabled a total view of the customer, enhanced information gathering and reporting, and significantly streamlined processes, thus improving BA’s service quality and effectiveness across all customer touchpoints.     McDonald's Improves Customer Satisfaction and Franchise Relations with One Solution McDonald's USA relies on Astute's solutions to provide improved data capture, quicker issue resolution, and real-time reporting while integrating the company's extensive restaurant database into a centralized location.   Metromedia Restaurant Group Opts for Astute Solutions Learn how ePowerCenter will enable MRG to better understand what guests value in their dining experiences.     Dunkin' Brands Sees Quick Returns with PowerCenter Learn how PowerCenter enabled Dunking brands to increase the efficiency and effectiveness of interactions, provide franchisees a single point of contact in the company, identify franchisees' real needs, and reduce the burden on field support.     GlaxoSmithKline Takes Healthy Approach to Customer Interactions with PowerCenter Learn how GSK reduced contact processing time and automated numerous fulfillment processes, support 20 additional brands with minimal increase in resources, and provide representatives fast access to product and medical knowledge bases.     Northwest Federal Credit Union: Where Every Representative Knows Your Name Learn how NWFCU leveraged PowerCenter and Customer Interaction Center to streamline and automate numerous processes, and greatly increase the efficiency and quality of the interactions it delivers to its members.     Olive Garden Drives Customer Loyalty Through Improved Interaction Management and Reporting Learn how PowerCenter improved the response time and efficiency of Olive Garden's contact center agents, eliminated tedious manual fulfillment and reporting processes, and increase the value of customer feedback to the organization. With PowerCenter, the company quickly identifies issues that impact customer satisfaction and provides reporting that helps them elevate menu items, promotions, and changes to the menu.     Astute Solutions Helps Scotts Tell Customers What's "Bugging" Them Learn how PowerCenter enables Scott's agents, regardless of skill level or experience, to deliver personalized, knowledgeable, and efficient services to customers. It also enables Scotts to deliver proactive service to its customers while increasing revenue through the contact center.       Defying the Limits: Mastering High Performance CRM From Montgomery Research and Accenture Visibility into the Ultimate Consumer is Key to Customer Growth