Astute Solutions: News and Events
ASTUTE SOLUTIONS NEWS
2/2/2012 | 24-7 Intouch Presenting at Astute Solutions' 2012 Customer Conference
1/4/2012 | Astute Solutions Selected as Semi-Finalist for Outstanding Service in TechColumbus Innovation Awards
12/7/2011 | Working Solutions and Astute Solutions Enter Strategic Partnership
9/21/2011 | Astute Solutions Announces Global Reseller Partnership with The Customer Interaction Group
9/07/2011 | Astute Solutions Releases Knowledge Management ROI Calculators
8/01/2011 | Webinar to Unveil Launch of Astute Solutions Newest Digital Marketing Solution – RealDialog for Facebook
7/13/2011 | Astute Solutions and 24-7 Intouch to deliver upcoming webinar: ‘Key Technology Enablers to Achieve Maximized CRM ROI: The Children's Place Case Study’
4/18/2011 | Joe Calloway to Deliver Astute Solutions' 2011 Customer Conference Keynote Address
3/24/2011 | Astute Solutions Advances Enterprise Social Media Management with Launch of Astute SRM
3/21/2011 | Astute Solutions and McDonald's to present "Expertly Manage Your Social Customer Experience"
3/16/2011 | Astute Solutions and Neal Schaeffer to present "Mission Accomplished – When Can You Deem Your Social CRM Strategy Successful?"
2/10/2011 | Economics of Customer Experience Critical to Strategy Success
2/01/2011 | Astute Solutions to Present "Capitalizing on 8 Key Customer Service Trends: Moving Theory into Action"
UPCOMING EVENTS
The 2012 Astute Solutions Customer Conference
February 26-29, 2011
Hyatt Regency Mission Bay Marina & Spa
San Diego, CA
Visit the website for more information and to register.
RECENT EVENTS
Preventing the Return and Achieving Customer Service Excellence
Copies of the recording now available.
Complimentary webinar featuring American Customer Care's Vice President of Contact Solutions, Sam DiLiberto, and Astute Solutions' Director of Professional Services, Rachel Workman. How much money is your company losing in "no fault found" product returns? Mr. DiLiberto and Mrs. Workman will discuss best practices for avoiding returns, driving efficiency and enabling exceptional customer experiences.
Request your copy of the recording today!
More than Monitoring: Leverage Social Intelligence to Maximize Social Support
October 20, 2011
Complimentary webinar featuring Forrester Research, Inc.'s Zach Hofer-Shall and Astute Solutions' CTO, Alex George. They define "Social Intelligence" as social media data that can be applied to processes across the enterprise and how one can apply this intelligence to make a positive impact on their business.
The 2011 Annual SOCAP Conference
October 16-19, 2011
Orlando, Florida
Introducing RealDialog for Facebook: Taking your Fans from Virtual to Literal
August 18, 2011, 1pm EST
Complimentary webinar session to introduce the newest addition to our product suite, RealDialog Social Assist. Product Manager, Liz Shaver, and Social Media Specialist, Jennifer Hallowes, discussed the rewards of a strategic Facebook strategy and demonstrated the product through real-world scenarios.
The Children's Place Case Study: Key Technology Enablers to Achieve Maximized CRM ROI
July 20, 2011
Complimentary webinar session featuring Tom McAneney, Director of Customer Service at The Children's Place, and 24-7 Intouch's VP of Sales, Chris Wallace
IQPC 12th Annual Call Center Week
June 13-17, 2011
Planet Hollywood Resort and Casino
Las Vegas, NV
The 2011 Astute Solutions Customer Conference
May 22-25, 2011
The Union Station Hotel
Nashville, TN
Check out the Highlights Video of the 2011 Astute Solutions Customer Conference!
The 2011 SOCAP Symposium
May 1-4, 2011
The Cosmopolitan Hotel of Las Vegas
Las Vegas
We're sponsoring!—
IQPC's Social Media for Customer Management Summit
Session One: "Mission Accomplished"—When Can You Deem Your Social CRM Strategy Successful?
Complimentary webinar session featuring Neal Schaeffer, President of Windmill Marketing, and Astute Solutions
April 12, 2011, 2:00-3:00pm EST
IQPC's Social Media for Customer Management Summit
Session Two: Expertly Managing the Social Customer Experience
Complimentary webinar session featuring Kim Musgrave, Customer Satisfaction Manager of McDonalds, and Astute Solutions
April 12, 2011, 3:15-4:15pm EST
The 2011 South By Southwest Conference
March 11-20, 2011
Austin Convention Center
Austin, TX
We sponsored Team Cbus!
Developing the Business Case for Customer Experience Management
Program Two of the 2011 Customer Experience Management Boot Camp
Complimentary webcast featuring Strativity Group and Astute Solutions
February 24, 2011, 11:00am-12:15pm EST
Register today to view the recording!
Capitalizing on 8 Key Customer Service Trends
Moving Theory into Action
Complimentary webcast featuring Forrester Research and Astute Solutions
February 17, 2011, 1:00pm-2:00pm EST
Register today to view the recording!
Getting Started on Your Customer Experience Journey
Program One of the 2011 Customer Experience Management Boot Camp
Complimentary webcast featuring Strativity Group and Astute Solutions
January 27, 2011, 11:00am-12:15pm EST
