About Astute Solutions
Astute Solutions is a pioneer in leveraging customer service as a strategic application. Since our beginning in 1995, we have delivered customer service software and services that help companies build and strengthen customer relationships while creating significant value through each interaction—in the contact center, on the Web and in the field.
We are a privately-held corporation, headquartered in Columbus, Ohio, and have helped numerous Global 1000 companies and other leaders:
- Strengthen customer relationships through personalized, high-quality interaction experiences
- Improve customer satisfaction and retention
- Reduce costs and improve operational efficiency
- Empower their employees with tools and knowledge that improve performance and job satisfaction
- And gather meaningful insights that drive continuous improvement, innovation, profitability and growth.
Award-Winning Customer Experience Management Solutions
Our solutions include Customer Service, Contact Center, IP Communications, Knowledge Management, and Self-Service software and services, designed to address the unique needs of consumer-focused companies. Visit our solutions section for an overview.
Why Astute Solutions?
The following is what makes our company and our customer experience management solutions so different.
- Best-of-Breed Solutions — Our award-winning solutions blend capabilities that enable high-touch, high quality experiences—online and offline—with communication and automation capabilities that improve efficiency and reduce costs.
- Exceptional One-to-One Interaction Experiences — We have spent more than a decade perfecting customer service software solutions for building, managing and enhancing relationships through one-to-one interactions between your service representatives and customers.
- Specific, Actionable and Strategic Insights — Our solutions allow our customers to effectively capture, distribute and use information and feedback, enabling their contact centers to become strategic assets for their enterprise.
- Built for Flexibility — Flexibility and adaptability have long been trademarks of Astute Solutions' people, processes and products. We have always embraced tools, technologies, and architectures that enable us to integrate our solutions into our customers' existing technical environments.
- Extensive Industry Knowledge — We offer extensive expertise across multiple vertical industry segments, which helps us ensure a successful implementation for your company while improving processes throughout your organization based on best practices.
- Exceptional Value — As your needs change, the capabilities to address them are right there and ready for you in our solutions. There is no need to invest in significant upgrades or complex customizations.
Our Vision
We are committed to being a respected and trusted leader, delivering innovative CRM technology solutions that enable our partners and clients to build exceptional relationships with their customers.
Our Goal
Our focus is on your success with your customers. Our goal is to equip you with the technology you need to become a customer-driven market leader while sustaining that position profitably.
Our Services
We offer a full range of Professional Services to help our customers experience the greatest possible benefits from our customer experience management solutions, with minimal disruption to daily business processes. Our Professional Services staff will work with you every step of the way, from planning and implementation to training and ongoing technical support. Our proven methods are constantly being honed and have been cited repeatedly by our clients as the key to their success. Read more about our professional services.
In addition, with experience in designing, architecting, and implementing complex systems, our team of developers can create new customer experience management solutions, services and capabilities to address your specific current and future needs. Read more about our development services.
Customer Support
At Astute Solutions, our commitment to your success doesn't end once implementation is complete. We offer industry-leading customer service support and maintenance so you can be confident that your business operations will continue to run smoothly long after the system is implemented.
Education
We offer a full range of instructor-led training solutions at our corporate offices in Columbus, Ohio throughout the year. We employ dedicated and highly effective end-user trainers to ensure that a successful training curriculum is delivered. Online training is also available for end-users, which can be customized to your specific implementation. Read more about our Education and Training programs.
Partnering for Success
Our success has resulted from the functionality and flexibility of our technology combined with a commitment to providing superior service to our customers. We continue to invest in product development, expanding the breadth and depth of our offering, as we gain experience and knowledge by working with some of the world’s largest and best known companies. This helps to ensure our technology supports established processes and best practices.
