Background

Astute Solutions, a fast-growing Customer Relationship Management software and services company, is currently recruiting smart, enthusiastic, and energetic software engineers who have a passion for creating innovative solutions. Successful candidates will have either a Java or .Net development background.

Your responsibilities as a Software Engineer will include participating as an active member of a development team supporting common goals, objectives, and processes. You will be building and maintaining technical, application, and business knowledge related to the solutions provided by Astute Solutions. In addition, you will be creating, enhancing, and customizing a comprehensive suite of commercial software applications.

This is an outstanding opportunity for an individual with commercial software experience, who enjoys solving business problems through technology.

Critical Success Factors

• The ability to understand and process abstract thoughts and concepts using strong problem solving and analytical skills
• Ability to handle multiple tasks concurrently
• Ability to succeed in a fast paced environment
• Self-starter - one who thrives in an entrepreneurial environment
• Ability to learn quickly about new technologies and solutions
• The ability to work effectively with others in a dynamic team environment

Work Experience Requirements

• At least three years of commercial software development experience
• Experience developing software using ether Java or .Net

Education Requirements

Bachelor's or Master's Degree with a concentration in CS/MIS or its equivalent.

Benefits

• Professional yet casual work environment
• Advancement opportunities
• Comprehensive health plans
• Paid time off

Compensation

Commensurate with overall qualifications including experience and education.

About Astute Solutions

Astute Solutions is a pioneer in leveraging customer service as a strategic application. Since our beginning in 1995, we have delivered software and services that help companies build and strengthen customer relationships while creating significant value through each interaction—in the contact center, on the Web and in the field.

We are a privately-held corporation, headquartered in Columbus, Ohio, and our customer include many of the world's top companies, including McDonald's, Bath & Body Works, Scotts Miracle-Gro, Unilever, Midas, Nationwide, and more.

Astute Solutions is an equal opportunity employer. If interested, please email your resume and salary requirements to Employment@AstuteSolutions.com. Phone calls and walk-ins will not be accepted.

Objective

The Customer Success Manager (CSM) will create revenue opportunities within assigned accounts. The CSM will also oversee projects and business relationship with assigned accounts, exceeding customer’s expectations.

Responsibilities

• Identify revenue opportunities within assigned accounts and their community through communications, programs and other activities as needed, collaborating with marketing, business development, professional services, and support.
• Collaborate with development, marketing, support, and professional services to ensure the successful launch and acceptable performance of solutions.
• Oversee projects associated with assigned accounts, including but not limited to new development, internal and external communication, support and maintenance issues.  
• Evaluate assigned account’s business processes and provide recommendations for automation and enhancements that generate additional revenue. Collaborate with Business Development.
• Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas.
• Manage projects using defined project management tools and communication vehicles. Facilitate enhancements to communications, tools, capabilities and product lines. Participate in cross functional groups to establish marketing campaigns, product direction and productive solutions.
• Ensure reporting and communications is frequent and bi-directional.

Desired Skills & Experience

Requirements

• A bachelor's degree in Business and a minimum of five years' experience in a software sales, account management or sales support role, or equivalent.
• Strong PC skills, including experience using MS Office Applications (Outlook, Excel, Word, Project, PowerPoint), and contemporary web browsers.
• Demonstrated ability to manage multiple projects.
• Excellent written and oral communication skills, including presentation skills required.
• Knowledge of CRM and related Business Applications preferred.
• Knowledge of Social Media, Knowledge Management and / or Telephony Systems a plus.
• Knowledge of Consumer Relations industry and contact centers.
• 50% Travel Required.

Critical Success Factors

• Ability to exceed quota on a consistent basis (as evidenced by past performance)
• Customer care attitude and approach - able to move within (Astute) organization to solve customer issues.
• Identify challenges, help customer understand what they need, and help customer solve them
• Develop and Present EVA/ROI business case
• Coaching customer with thought leadership and integration ideas.
• Networking and relationship building.  Able to converse at many levels
• Ability to broaden the  sphere of influnce with our customers
• effective account planning and aligning customers goals and objectives with Astute solutions
• build trust and add value

If interested, please email your resume and salary requirements to Employment@AstuteSolutions.com. Phone calls and walk-ins will not be accepted.

Summary:

This position entails completion and execution of routine accounting functions on an ongoing basis, including but not limited to accounts payable, accounts receivable, expense report processing, accruals and monthly close processes.  Additionally, serve as a backup for general office responsibilities including answering phones, managing mail and shipments, maintenance of and filing of company documents and correspondence, and stocking of supplies.

Key Responsibilities:

Purchase Orders and Accounts Payable

• Create and route all purchase orders for approval in accordance with the current Spending Approval Policy.
• Code all accounts payable invoices for proper expensing, verify computations and route for approval all accounts payable invoices.
• Process and post all approved invoices in the accounts payable system for payment in accordance with vendor terms.
• Document purchases and process monthly American Express invoice.   
• Create check-run batches for review and approval of Controller.  
• Match and attach A/P checks to invoices for filing and prepare checks for mailing to vendors.
• Routinely monitor an account for activity of various vendors via their Web based systems
• Track prepaid expenses as processed, updating the designated spreadsheet and preparing invoice copies for the Controller to use for month end closing.
• Maintain excel spreadsheet of pre-paid transactions
• Record and balance Inter Company transactions activity on an ongoing basis

Travel Expenses

• Review travel expenditure reports for correct recording, coding and computation of expenses.  Ensure Astute travel policies are adhered to, including submission of receipts, and forward all reports to the Controller for review.   
• Assist CEO and President with preparation/completion of their expense reports as needed. 
• Prepare copies of all billable expense reports for the Office Manager to include with the customer billing.   

Accounts Receivable

• Work with the Office Manager and coordinate efforts as necessary to accomplish the following:

• Send monthly statements to customers with a past due balance
• Call/email customers with reminders on past due invoices
• Prepare copies of past due invoices to provide to the customer for purposes of follow-up and obtaining payment 
• Apply and post cash receipts

General Office Responsibilities - shared

• Maintain records files, and file A/P invoices, legal documents, and customer orders.
• Back-up Administrative Assistant with electronic deposits or bank deposits, incoming /outgoing mail and shipments and answering phones.
• Back-up Administrative Assistant with meeting planning and assistance (ordering food, gathering related supplies, clean-up, etc.)
• Complete Special Projects as assigned such as assisting with company wide events.

Travel Required:

No travel is required with this position.

Supervisory/Management Responsibilities:

This position does not include any supervision responsibilities.

Professional Expectations:

• Self Starter
• Passionate about ‘right the first time’ principles.
• Project a professional and positive attitude.
• Be honest, direct and respectful in communication.
• Be proactive, resourceful and forthright.
• Maintain confidentiality of all company and personnel information
• Continually learn and develop yourself professionally.
• Maintain confidentiality of all Company and personnel information

Qualifications and Requirements:

• Experience with Excel, Word, PowerPoint, Outlook
• Knowledge of Great Plains Financial software (AP&AR modules) is a plus
• Comfortable working with online vendor invoicing, account management, and payment systems
• Good verbal and written communication skills
• Ability to deliver excellent customer service
• Attention to detail

Critical Success Factors (CSFs):

• A/P processing experience
• Knowledge of Great Plains
• Comfort with Internet vendors online account management
• Proactive, resourceful, positive, persistent, willingness to learn, and flexible
• Attention to detail
• Moderate accounting knowledge and exposure (G/L, inter-co. accruals) B/S analysis
• Good verbal communication skills and the ability to interact with outside vendors and customers on A/R

If interested, please email your resume and salary requirements to Employment@AstuteSolutions.com. Phone calls and walk-ins will not be accepted.