Find Astute Solutions at these Customer Experience Events
SOCAP’s 2014 Annual Conference will address The Customer Experience Journey as its central event theme. This journey includes different components—from innovation to people—and involves how companies can create a coherent, valuable experiences that meet (and even anticipates) customer needs and interests, build loyalty and empower consumers. The customer care function plays a critical role in the customer journey.
Astute team members will be exhibiting at booths 507 & 509 and leading a session in cooperation with Domino’s on Dissecting the Customer Journey An Approach for Brand Alignment.
According to DMG Consulting, by 2018 customer care through social channels will be equal to voice. Gartner goes further, predicting that by 2020 90% of customer service will be through social channels. Soon, delivering effective social customer service will no longer be an option, it will be mandatory. Unfortunately, according to ICMI, just 39% of organizations formally support social customer service.
Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level. Those attending the two-day experience will walk away with:
- Detailed framework around their strategy and roadmap for delivering social customer care.
- 15 interconnected action plans around social customer care.
- Access to 300 Master Class slides and a copy of Delivering Effective Social Customer Service.
This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register.