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Find Astute Solutions at these Customer Experience Events

2015 Astute Solutions Customer Conference

Hyatt Regency Coral Gables
50 Alhambra Plaza
Coral Gables, Florida 33134
USA

This year's conference agenda is in the process of being finalized, but rest assured we'll have plenty of breakout sessions to appeal to all areas involving customer experience, the Astute Solutions product roadmap, and hands-on trainings. Here's a sneak peek at the sessions we're planning:

Reporting Training: The metrics you need, the way you need them

Get in-depth training on best practices for extracting, summarizing, and analyzing data in ePowerCenter from the one and only, Chuck Miller!

What's Next in Mobile?

Understand the present and get a glimpse of the future with this review of emerging mobile technologies

ePowerCenter Core Training

Start with the fundamentals in this review of ePowerCenter's core functionality and how to use it

ePowerCenter Advanced Training

Get the training you crave to capitalize on ePowerCenter's wide range of powerful features

Marketing, Insights, and Service in a Social World

See how Astute's products are evolving to help you seamlessly manage interactions across every channel to sell products online and satisfy customers everywhere

An Omnichannel View of the Astute Solutions Product Roadmap

See how Astute's products are evolving to help you seamlessly manage interactions across every channel to sell products online and satisfy customers everywhere

Brains and Beauty--Astute Knowledge v7.0

See how the smart new features of the redesigned Astute Knowledge can increase your team's productivity

Life in the Cloud--Transitioning from on-premise ePowerCenter to a software as a service approach

Find out whether moving ePowerCenter to the cloud is the right move for your organization by hearing from those who have made the transition

The Reimagination of ePowerCenter 9

See how the redesigned ePC can boost agent productivity by intelligently presenting the most critical information on one magical screen

Astute SOS: Nothing Beats Face-to-Face

Join us for a review of wide range of online chat options and see the unveiling of our new click-to-video chat tool: Astute SOS

Navigating the Choppy Waters of PCI (and HIPPA) Compliance

Learn best practices in process and product compliance with PCI and HIPPA as regulations continue to evolve

 

Have questions or concerns involving the 2015 Astute Solutions Customer Conference? Email our event organizer, Jenny Rood at jenroo@astutesolutions.com

Learn more and register today at our event registration website!


 
 

Delivering Effective Social Customer Service: A two-day Master Class for Customer Experience Leaders

February 26 – 27, 2015 — Tempe, AZ
March 5 – 6, 2015 — Miami, FL

According to DMG Consulting, by 2018 customer care through social channels will be equal to voice. Gartner goes further, predicting that by 2020 90% of customer service will be through social channels. Soon, delivering effective social customer service will no longer be an option, it will be mandatory. Unfortunately, according to ICMI, just 39% of organizations formally support social customer service.

Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level. Those attending the two-day experience will walk away with:

  • Detailed framework around their strategy and roadmap for delivering social customer care.
  • 15 interconnected action plans around social customer care.
  • Access to 300 Master Class slides and a copy of Delivering Effective Social Customer Service.

This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register.