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Find Astute Solutions at these Customer Experience Events

eTail East 2014

Philadelphia Marriott Downtown, Philadelphia

Aug 11, 2014 - Aug 14, 2014

Join Astute Solutions at eTail East, the leading ecommerce and multi-channel retail event. We hope you’ll enjoy Astute’s 25% discount (promo code: ETE14ASTUTE) to help you participate in industry-focused discussions and skill-based workshops and trend sessions. And be sure to visit us at booth # 60!

Learn more and register now by visiting www.etaileast.com.

Delivering Effective Social Customer Service: A two-day Master Class for Customer Experience Leaders

Columbus, Ohio

Sep 10, 2014 - Sep 11, 2014

According to DMG Consulting, by 2018 customer care through social channels will be equal to voice. Gartner goes further, predicting that by 2020 90% of customer service will be through social channels. Soon, delivering effective social customer service will no longer be an option, it will be mandatory. Unfortunately, according to ICMI, just 39% of organizations formally support social customer service.

Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level. Those attending the two-day experience will walk away with:

  • Detailed framework around their strategy and roadmap for delivering social customer care.
  • 15 interconnected action plans around social customer care.
  • Access to 300 Master Class slides and a copy of Delivering Effective Social Customer Service.

This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register. As a friend of Astute Solutions, you can save up to $600 per ticket until August 8 by using the discount code ASTUTESOCIAL.