Pin This Pinterest image description
CRM Infographics: Check out Pinterest for some great CRM infographics!
Get Social

Executive Team

Joseph M. Sanda

Chief Executive Officer

Joe, Chief Executive Officer, is a successful entrepreneur in the customer care arena as well as an experienced software professional. Joe recognized an opportunity in the consumer niche of the customer service market and building upon his broad experiences, founded Astute Solutions in 1995. Joe has been instrumental in the development of cutting-edge technologies that have continued to revolutionize the customer care marketplace.

Joe also co-founded Symtech, a software company acquired by Symix (now Mapics), maker of leading ERP solutions for middle market make-to-order manufacturers. A senior member of the management team that took Symix public in 1991, he was also the Senior Vice President responsible for partnerships and technology acquisitions. Sanda was instrumental in defining product vision and direction for Symix.

He received an Ernst & Young Entrepreneur of the Year award in 1999 and in 2002 and received SBA’s (Small Business Administration) 2002 Business Person of the Year. Joe was also named TopCAT’s (Top Contributors to the Advancement of Technology) 2002 Executive of the Year while at the same time, PowerCenter™, Astute Solutions' flagship solution, was named 2002 Product of the Year. This was the first time in the history of the awards program that a company has achieved both distinctions in one year.

He has held roles in Business and Strategic Planning, R&D, Technologist and Professional Services. With General Dynamics, Sanda developed partnerships with companies such as: IBM, DEC, GTE, Oracle, and Apple Computer. At General Dynamics’ Data Systems Division, he was also Manager of Internal Research and Development for the 5,000-person software development and data processing group.

 

More

Alex George

CTO

In 2010 Alex K George joined Astute Solutions as the Chief Technology Officer. He was part of Astute Solutions’ acquisition of Gamma Engineers LLC and Speechlabs LLC in 2010.

As an evangelist for what’s possible, Alex helps grow Astute Solutions’ capabilities, in technology, strategic partnerships and new business models. His role leads Astute Solutions’ Product Management and Engineering organizations. Alex helps set the vision and strategy for Astute Solutions’ products. He is a crucial leader for our engineers that execute on Astute Solutions’ strategic priorities like CRM, Knowledge Management, Social, Mobile, cloud computing and architectures for business transformation.

Alex has received a number of awards for innovation and leadership including Gartner's Cool Vendor 2010, CEO awards, Innovation Awards, and has a number of patents filed with the US Patent Office.

Prior to Astute Solutions, Alex was founder and CEO of Gamma Engineers Inc. and Speechlabs Inc. Gamma Engineers built SRM, a SaaS solution that provides Social Media Monitoring, Social Relationship Management and Social Media Analytics. Gamma Engineers also developed a Smartphone Platform that won Gartner's "Cool New Vendor for 2010" in the mobile space. At Speechlabs, he helped design and build a Speech Recognition product for voicemail transcription and real-time transcription for contact centers. Prior to Speechlabs, he was responsible for the Business Process Outsourcing (BPO) consulting and technology division of iGATE.

More

Jodi Curran

Senior Director, Customer Support and SaaS Operations

Jodi began working at Astute in late March 2012 and comes to Astute with 17 years’ experience in Technical Customer Support. In 2004, she obtained a bachelor’s degree in Business Information Systems from DeVry University.

Jodi first began her technical career in 1995 at the Xerox Technical Welcome Center in Westerville, OH. At Xerox Jodi trained call center employees on entering customer calls into the company’s business system and troubleshooting technical support issues.  While working there Jodi created the first web site for the Westerville office and she was also on the development team that created the first knowledgebase for the Xerox Call Centers employees.

In 2000, the Xerox Welcome Center moved to Dallas, TX and Jodi began working at Liebert Corporation as a Sr. Client Services Analyst III for their Network Services team.  At Liebert, Jodi received HDI certification and created the first Network Services Newsletter to provide technical information to the internal customers within the organization.

Prior to joining Astute Solutions Jodi managed operations of two Technical Support teams at Cott Systems in Worthington, OH.  A Customer Support team that provided software and hardware support to external customers and the Internal Support team providing daily infrastructure support with a focus on customer service.

Jodi lives in Dublin, OH with her husband Michael and their two dogs Sam and Katy.

More

Sabrina Stover

Chief Financial Officer

    Sabrina brings over 20 years of experience in management and finance as Chief Financial Officer for Astute Solutions. Responsible for finance, accounting and Human Resources, Sabrina also ensures the security of the company’s SaaS solutions.

    As President and CEO, Sabrina led BidSync, an e-procurement solutions and bid notification services company, before coming to Astute. She was named one of Utah’s Women in Tech’s “30 Women to Watch” in 2012 and won a Silver Stevie Award for Women in Business in 2013. 

    Sabrina graduated Magna Cum Laude from Otterbein College with a Bachelor of Science in Accounting.

More

Matt Melnick

Senior Vice President, Sales

    In his position as Senior Vice President of Sales, Matt is responsible for establishing and maintaining strategic partnerships with new and existing global customers, ultimately growing Astute Solution’s business.

    Matt previously held the role of Vice President of Sales for Vocus, a leading provider of public relations software. During Matt’s 14-year tenure at Vocus, he held a variety of roles in sales and sales management, helping the company increase sales from $5M to $200M. 

    Matt has a Bachelor of Science in Finance from Ithaca College.

More

Jeff Borcherding

Senior Vice President, Marketing

    As Senior Vice President of Marketing, Jeff is responsible for driving customer and product growth through product marketing, lead generation, content and digital marketing. 

    Before coming to Astute, Jeff served as Vice President of Marketing for Paycor, where he helped Paycor become a $100M sales company. Prior to Paycor, Jeff successfully grew multiple products as a Brand Manager with Procter & Gamble. 

    Jeff has a Master’s of Business Administration from the J.L. Kellogg Graduate School of Management at Northwestern University and a Bachelor of Science in Business from Indiana University.

More

Jim Lenard

Vice President, Global Services

    Jim leads the professional services, support, enablement and SaaS operations teams assisting customers with implementation, product support and training as Vice President of Global Services.

    Jim brings over 25 years of experience managing product development and services for software companies. Before coming to Astute, Jim was as Senior Vice President of Professional Services for Click4Care/HealthEdge and had an 18-year tenur with Infor (Symix) Computer Systems with roles in professional services and development.

    Jim has a Bachelor of Computer Science from DeVry Institute of Technology.

More

Additional Members of Management Include:

  • Raj Govindaraj, Controller
  • Chuck Miller, Director of SaaS Operations LinkedIn | Twitter
  • Ken Tuttle, Senior Director of Product Development LinkedIn
  • Jesse Minore, Regional Sales Vice President