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FOR IMMEDIATE RELEASE
Astute Solutions Partners with Xcelerate Media
to Improve Customer Education
COLUMBUS, Ohio, January 28, 2004 – Astute Solutions, a leading provider of customer
interaction solutions, is partnering with Xcelerate Media to bring a blended curriculum of in-classroom and
online services to Astute’s customers.
Working with Xcelerate, Astute now offers its customers a series of self-paced e-learning
courses enabling them to learn how to maximize the features and benefits of Astute's contact center
management tool PowerCenter™ and internet and telephony solutions. The new courses also provide insight
on how to turn the customer interaction center into a cornerstone of the organization. Through realistic
simulations customer interaction teams can practice job-specific functions in the safety of an e-learning environment.
"Astute is proud to offer our customers a convenient, yet cost-efficient and highly effective
alternative in showing their teams how to get the most from our customer interaction solutions," said Courtney Werner,
manager of Education Services for Astute Solutions. "We were impressed with Xcelerate Media’s approach to corporate
learning and their work with global companies. With their insight, we feel that Astute’s customers taking
advantage of this exciting new value-added service will see quicker returns on their customer interaction investments."
"We provide comprehensive instruction in an entertaining way," said Bob Mahaffey, president
of Xcelerate Media. "The Astute learning initiative utilizes a comprehensive mix of video, audio, simulations
and interactivity to create courses that engage the user’s attention and maximize retention. With these courses
in place, Astute customers can dramatically increase the effectiveness of their end-users by improving their
knowledge of Astute’s customer interaction solutions."
About Xcelerate Media
Xcelerate Media provides customized elearning solutions that assist organizations in training employees
and customers on mission critical topics. Working with multiple Fortune 500 companies, Xcelerate Media provides
solutions to organizations that require comprehensive training for large audiences in a short amount of time.
Xcelerate Media is located in Dublin, Ohio, and may be reached by contacting Leslie Rohrbach at 614-336-9722
(lrohrbach@xceleratemedia.com).
About Astute Solutions
Astute Solutions is a leading solution provider for consumer interaction management. Its award-winning PowerCenter™ product
family enables consumer-centric businesses to better address consumer needs, and to optimize operations through
immediate, actionable feedback. Engineered to solve day-to-day consumer interaction challenges, while meeting the complex
technical requirements of the enterprise, PowerCenter™ integrates best-of-breed consumer contact center software with
advanced telephony offerings. The solution of choice among leading Global 1000 companies, Astute’s customers include
McDonald’s, British Airways, Levi Strauss & Co., L’Oreal USA, Scott’s, GlaxoSmithKline, Neutrogena, Abbott Labs,
Black and Decker, Dunkin’ Brands, and Sara Lee Branded Apparel. For further details, visit
www.astutesolutions.com
or call (877) 769-3750.
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