FOR IMMEDIATE RELEASE

Astute Solutions Names Thomas Glenn Vice President of Customer Care

Software veteran bring extensive experience implementing and supporting enterprise systems

COLUMBUS, Ohio, March 9, 2004 – Astute Solutions, a leading provider of customer interaction solutions, announced today that Thomas Glenn has been named vice president of customer care. Glenn will oversee the delivery of professional services and customer support.

Glenn brings to Astute Solutions more than 20 years of experience supporting customers’ implementing and managing enterprise software. Prior to joining Astute Solutions, Glenn served as vice president of professional services for Syman Solutions Group. He has also served as vice president, education and support services for Exact Software, director of customer-based strategies for Sterling Commerce and vice president of professional service and customer service for Symix.

"I'm very excited about the experience Tom brings to our organization," said Joseph M. Sanda, president and chief executive officer of Astute Solutions. "We have set high standards for customer care and support and he will be instrumental in ensuring we continue to meet those standards. Tom will also help us expand the services and support we deliver through new initiatives, such as Web-based support and benchmarking."

"Astute Solutions is truly a customer-centric organization that has extensive experience and expertise that can not only help customers get more from their technology, it can help them increase the value of their customer interactions," Glenn said.

About Astute Solutions
Astute Solutions is a leading solution provider for consumer interaction management. Its award-winning PowerCenter™ product family enables consumer-centric businesses to better address consumer needs, and to optimize operations through immediate, actionable feedback. Engineered to solve day-to-day consumer interaction challenges, while meeting the complex technical requirements of the enterprise, PowerCenter™ integrates best-of-breed consumer contact center software with advanced telephony offerings. The solution of choice among leading Global 1000 companies, Astute’s customers include McDonald’s, British Airways, Levi Strauss & Co., L’Oreal USA, Scott’s, GlaxoSmithKline, Neutrogena, Abbott Labs, Black and Decker, Dunkin’ Brands, and Sara Lee Branded Apparel. For further details, visit www.astutesolutions.com or call (877) 769-3750.