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FOR IMMEDIATE RELEASE Customer Care Users Name Astute as Best Contact Management Solution for the Fourth Consecutive YearAstute Wins Gold Best-In-Class Award from CRMAdvocateCOLUMBUS, Ohio, June 7, 2004 – Astute Solutions, a leading provider of customer interaction solutions, has been named a winner in the Sixth Annual Users Choice Awards, sponsored by CRMAdvocate. End users chose Astute's PowerCenter™ as the best contact center management solution. This is the fourth consecutive year Astute has received this Gold Best-in-Class Award. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. The awards are presented in multiple categories throughout the year including contact center, sales, marketing, service/support and CRM suites. "Being selected by the end users for this honor four years in a row is a strong indicator that we are providing the best customer care product on the market, said Joseph M. Sanda, chief executive officer of Astute Solutions. "We’ve made significant investments in our technology to help our customers attain the highest quality of customer service to increase satisfaction and loyalty." Astute's customer care solutions, including PowerCenter, integrate multiple communications channels and provide powerful data and reporting collection capabilities to help organizations resolve issues quickly, provide high levels of service, and provide valuable data to the organization. With Astute, customer-focused organizations have a complete view of their customers, empowering them to improve relationships and increase retention. "We help the companies we work with become the standard for quality customer care in their respective industries," Sanda said. "We do this by offering them the right mix of best practices, expertise, technology and continuously evolving our solutions to meet their needs. Consistently winning honors from our users is validation that we are fulfilling our promises to customers." In its sixth year, the Users Choice Awards were the first CRM awards in which end users served as judges to identify the products offering the most value. RealMarket was the founder of the awards and now serves as the program administrator. "In these days where providing ROI is imperative, there is no greater testimony than this," said Gary Lemke, president of RealMarket. "These winners are obviously doing a number of things well to receive such high praise from their customers." About Astute Solutions |
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