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FOR IMMEDIATE RELEASE
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Astute Solutions Receives Customer Inter@ction Solutions® Magazine’s “Product of the Year” Award for 2005Consumer Interaction Management Solution Honored for Outstanding InnovationCOLUMBUS, Ohio, January 10, 2006 – Astute Solutions, a leading solution provider for consumer interaction management, today announced that its ePowerCenter™ 6.2 was honored with Customer Inter@ction Solutions’ Product of the Year award. Astute Solutions’ innovative ePowerCenter™ 6.2 is a browser-based software solution that enables consumer-driven businesses to deliver personalized contact center interactions, to better address and anticipate consumer needs, and to optimize operations through actionable feedback. “Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in solving business challenges through technological advancement and application refinements,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions. “Astute Solutions has demonstrated to the editors of Customer Inter@ction Solutions that it has gone the extra mile to help improve both the consumer experience and ROI for the companies that use its technology.” ePowerCenter gives agents immediate access to relevant product, company and consumer information. From its flexible Web services integration, which enables real-time information retrieval from other data sources and systems, to its multi-channel interaction management capabilities, its intuitive user interface seamlessly manages multi-channel consumer communications via telephone, e-mail, fax, mail, survey response, chat, or web inquiry. Through notifications and actionable reporting, ePowerCenter enables better business decisions around products and services improvements and increases customer loyalty. “This award represents our commitment to engineering solutions that optimize consumer interactions,” said Astute Solutions President and CEO, Joe Sanda. “Today’s consumer-driven businesses need to understand consumer needs, preferences and opinions to make sound business decisions. Building upon these needs, we developed a highly configurable solution that goes beyond CRM capabilities without the associated costs and complexities.” Customer Inter@ction Solutions, which is published by Technology Marketing Corporation, is highlighting its 2005 Product of the Year Award winners in its January and February 2006 issues. About Astute Solutions About TMC® |
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