Your customers want to tell you how to make them happy, all you need are the tools to listen. With the right tools, you’ll gain valuable insights into what your customers truly need – allowing you to improve customer service interactions, products, services, promotions, and web content.
With advanced reporting technology designed to extract and identify voice-of-the-customer (VOC) insights, Astute Insights is built to do just that. In conjunction with Astute Solutions' suite of Customer Experience Products - as well as other party data - this SaaS customer insight analysis and reporting tool will capture all that valuable data, helping you identify the opportunities that will turn happy customers into raving fans:
Quick and easy to use, our customer feedback reporting and analysis solution lets you gain and access valuable insights in real-time. Built with the non-technical user in mind, Astute Insights offers an easy-to-use interface, meaning you can: