Put all your vital customer feedback to work for your brand
Customers provide a steady stream of real-time feedback about their experience with your brand, from review boards like bazaarvoice™ and OpenTable®, to other free-form, unstructured data found on your own surveys, email, CRM case text and other formats.
This feedback is vital to increase sales, reduce churn and build loyalty – but it’s an overwhelming resource drain to read and analyze it all.
With Astute Intuition™, customer feedback from any source is read, analyzed and reported to the right people in your organization instantly. Intuition uses Astute's proprietary Natural Language Processing and Grammar Tree Parsing technologies to read and analyze every customer comment in the proper context. With Intuition you can: