Knowledge Management Solution for Mobile
Extend your KM self-service offerings to mobile users. Optimize the customer experience for popular mobile devices and browsers. Provide 24/7 responses via your knowledge management solution directly to your customers! With mobile knowledge management, you’ll drive the adoption of self-service. The mobile channel gives you greater insight into the customer. By capturing and analyzing the data from our knowledge management solution, you can better understand customer needs and preferences to drive more cost-efficient KM self-service interactions.