Cost savings and greater contact center efficiencies should not come at the expense of the customer experience. The ePowerCenter Customer Relationship Management (CRM) solution is designed to reduce the complexity of your current CRM environment. It works to dramatically enhance the quality and efficiency of contact center interactions, improve consumer relationships, and reduce costs – all while providing your organization with powerful insights into the voice of the consumer.
The ePowerCenter CRM solution offers:
Access the goal solutions guide, Increase Contact Center Efficiency, to learn how we can enable your agents to work smarter, not harder, for more efficient operations and a happier workforce and customer base.
Whether via telephone, e-mail, fax, mail, survey response, chat or Web inquiry, ePowerCenter empowers your contact center agents with the knowledge, data and tools needed to resolve issues and strengthen relationships.
Through a single, intuitive user interface they can view, manage, and process every customer interaction. At their fingertips, your agents have the essential knowledge, data and tools needed to resolve issues. Data entry is fast and efficient. Complex processes are streamlined. Agents are guided to capture better information and take the right action for the issue at hand.
Through extensive and highly configurable “out-of-the-box” reporting capabilities, all parts of the organization benefit from the real-time information gathered in the contact center:
Learn more about how we can enable you to deliver differentiated and superior customer experiences in the goal solutions guide, Deliver Superior Customer Experience Across All Channels.
To learn more about our ePowerCenter contact center solution, download a brief overview.