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CRM: ePowerCenter

The preferred CRM solution for the world’s most recognized brands

ePowerCenter is proven, award-winning case management software for the contact center that creates cost efficiencies and improves customer interactions — all through a single, intuitive user interface. And it comes with a mobile app option!

Why ePowerCenter CRM for Case Management?

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Maximize Efficiency and Reduce Costs

Reduce call handle times by presenting your agents with a comprehensive view of the customer’s interaction history across all channels. This allows your agents to address issues quickly and thoroughly on first contact. And reduce your agents’ training and ramp-up times significantly.

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Increase Satisfaction and Loyalty with ePowerCenter

Using ePowerCenter for contact center case management gives your contact center and remote agents instant access to contextual information about the customer across all interaction channels. Our CRM solution enables agents to deliver personalized follow up letters and emails, address customer complaints quickly and capture special information like birthdays, favorite items, and more.

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Case Management Software that Mitigates Risk

Case management software from Astute Solutions gives your contact center the ability to set your own thresholds in the CRM to help detect, manage and resolve issues early on and avoid the threat of litigation. In highly regulated industries, ePowerCenter makes it easy to create audit trails to ensure your contact center remains in compliance.

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A CRM that Produces Better Customer Insights

Our CRM software uses ePowerCenter Repeater and Goodwill analysis to help contact centers quickly identify trends and specific customer insights and use the data to identify unexpected changes or consequences resulting from the use of your products and services.

 

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Download our ePowerCenter brochure