Mobile CRM for Customer Care: ePowerCenter Mobile
Taking Customer Service Directly to the Source with Mobile CRM Solutions
It’s no secret. Over the last decade, the customer service landscape has gone mobile. And with it, your workforce has been forced to adapt. Field agents, retail employees, or anyone with direct customer contact can no longer pass the responsibility of issue resolution on to a contact center. Happy customers, the ones who will later sing your praises, expect their needs to be fulfilled how and when they choose.
Astute Solution’s mobile Customer Relationship Management (CRM) platform, ePowerCenterTM Mobile, offers your field agents, remote employees and retail staff the right information - at the right time – allowing them to respond and report to each of your customers unique demands in real-time.