Because Your Web Self-Service Solution Should Quickly and Accurately Deliver the Right Answer…Every Time

How can a Knowledge Management System (KMS) improve your customer experience, empower your employees, and reduce costs? Think about it. When you need an answer—fast—do you want to scroll through a long list of irrelevant documents or links? Do you want to review dozens of generic questions to find one similar to yours? Or weed through a document for an answer that could be on page 5 or page 50?

With RealDialog, your customers, employees and partners get the real answers they want—how and when they need them. Through a “Virtual Assistant” on your company’s website, intranet portal or CRM/contact center application, users can enter a question in their natural language and receive a clear, accurate and specific answer.

The RealDialog knowledge management solution is deployed for a variety of uses:

• Answer customers’ product and service questions online via web self-service
• Provide high quality web self-service experiences, 24/7, via a “conversational agent”
• Reduce the volume of inbound email and phone calls for routine questions to increase customer satisfaction and reduce interaction costs
• Deliver precise answers and real-time guidance to help contact center agents resolve issues more quickly, while enhancing the customer experience
• Improve the speed and quality of email and chat responses
• Capture actionable customer and employee insights across all channels

Web Self-Service In the Language of Your Customer

Consumers want the freedom to move seamlessly between voice, email, web, chat and in-person communication channels without experiencing a degradation of service. The RealDialog KMS solutions rise up to meet this challenge, helping you deliver timely and accurate information across all channels:

Our RealDialog Knowledge Management Solutions provide:

• Single, concise responses with accuracy rates of up to 99 percent
• State-of-the-art Natural Language Processing
• Unparalleled, human-like dialogs
• Multiple answer and response formats from a wide variety of sources

Learn more about our knowledge management solution

Learn how Astute Solutions’ RealDialog knowledge management solution can improve customer satisfaction, eliminate irrelevant search and reduce operational costs. Download a solution brief today!