How can a Knowledge Management System (KMS) improve your customer experience, empower your employees, and reduce costs? Think about it. When you need an answer—fast—do you want to scroll through a long list of irrelevant documents or links? Do you want to review dozens of generic questions to find one similar to yours? Or weed through a document for an answer that could be on page 5 or page 50?
With RealDialog, your customers, employees and partners get the real answers they want—how and when they need them. Through a “Virtual Assistant” on your company’s website, intranet portal or CRM/contact center application, users can enter a question in their natural language and receive a clear, accurate and specific answer.
The RealDialog knowledge management solution is deployed for a variety of uses:
Consumers want the freedom to move seamlessly between voice, email, web, chat and in-person communication channels without experiencing a degradation of service. The RealDialog KMS solutions rise up to meet this challenge, helping you deliver timely and accurate information across all channels:
Our RealDialog Knowledge Management Solutions provide:
Learn how Astute Solutions’ RealDialog knowledge management solution can improve customer satisfaction, eliminate irrelevant search and reduce operational costs. Download a solution brief today!