Turn Happy Customers into Raving Fans with Astute Solutions Customer Experience Training and Consulting
At Astute Solutions we are more than just a Customer Relationship Management (CRM) solutions provider. Having worked with over 1000 Global companies in an array of industries, our professional services staff has seen first-hand what it takes to turn happy customers into raving fans.
In addition to our best-of-breed CRM and Customer Interaction technology solutions, our customer experience services include:
| || Professional Services |
We want you to experience all of the benefits of our CRM solutions — with minimal disruption to your daily operations. With a host of professional services, including industry assessment, startup, and implementation, we offer the tools as well as the experience and knowledge that lead to superior customer service.
| || Consulting Services |
With our Best Practices Consulting Services, our experienced consultants will work with you every step of the way, sharing insights, practices and processes. We’re in it for the long haul—from initial planning and strategy to implementing best practices in your day-to-day customer experience management operations.
| || Education and Training |
Our Education and Training Services offerings provide an interactive curriculum designed to get your staff up and running quickly. Whether it's in the classroom, at your location, or over the Internet, our training ensures that your employees have comprehensive knowledge of our software's capabilities, so they are equipped to create exceptional customer experiences each and every time.
Learn how our customer experience solutions easily and seamlessly integrate with your organization. Contact us today to learn more.
Your Partner in Creating the Ultimate Customer Experience
Our customers continually mention that we are more than just a CRM solutions provider – We are their partner in helping create exceptional customer experiences, every time:
- Unmatched Consumer Interaction Experience. Our in-house consultants have in-depth experience with business-to-consumer interactions. As key contributors on numerous successful implementations with Global 1000 companies, they offer real-world advice on best practices. Deep technical and broad industry expertise is prevalent throughout the company, among our professional services staff, sales, support, and leadership teams.
- Solid Technical and Business Knowledge. Our consultants are highly skilled listeners who take the time to gain an in-depth understanding of your current and past systems, needs, and goals. With extensive knowledge of operating systems, telephony solutions, and back-end databases; our professionals can integrate our application(s) with your existing data systems.
- Collaborative Approach. Our services team works closely with our sales team throughout the proposal process, so we know your business issues and goals—inside and out—before the project begins. We approach the relationship in a manner that ensures you are an integral part of the implementation team. We exchange ideas and offer assistance to help you attain your goals. We don’t force you to fit into a rigid set of rules.
- Assuring Your Success. Once your implementation is complete, we hold a review meeting to ensure you are satisfied with your results. We provide post-implementation support and analysis, which guides end users to fully utilizing the application as intended. Additionally, we work with your management team to offer you ways to lower the solution’s total cost of ownership.