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Contact Center Technology by Industry

Because Successful Customer Relationship Management is in the Details

When it comes to building customer relationships, success relies in the details. And for more than a decade, Astute Solutions has been equipping enterprises across industry channels with the customer experience tools needed to emphasize the details – turning already happy customers into raving fans.

Consumer Packaged Goods
By collecting valuable feedback, you can drive repeat purchasing behaviors through improved products, packaging, and marketing programs. Along the way, you can even protect your bottom line by identifying and containing potential issues.
 
Retail
Major retailers like Bath and Body Works, Kroger, The Children’s Place, and Midas are increasing customer satisfaction, building customer loyalty, generating revenues, and cutting costs with our multichannel customer service solutions.
 
Restaurant
Our contact center, knowledge management and Social CRM solutions provide an exceptional level of flexibility to handle the distinct and changing demands of the restaurant industry.
 
Manufacturing
Including customers, partners, sales channels, distributors, retailers, and service providers, our Customer Relationship Management (CRM) solutions are designed to help you effectively and proactively manage the complex relationships of the manufacturing industry.
 
Automotive
Our customer service and CRM solutions excel at helping manufacturers (like Ford) and service centers (like Midas) meet the complex demands of the automotive industry while benefiting from empowered consumers.
 
Financial Services
By establishing a flexible, scalable framework for superior multi–channel service delivery, we enable you to quickly overcome the obstacles to service transformation. With the ability to listen to your customers, understand their wants, needs and preferences, and to rapidly respond, you build loyalty, inspire advocacy and accelerate down the path to profitability.
 
Travel & Hospitality
By optimizing service delivery, recovery processes and enterprise-wide systems, our Customer Relationship Management (CRM) solutions pave the way for delivering exceptional guest and passenger experiences.
 
Pharmaceutical
Our customer care solutions are at work at leading global companies like GlaxoSmithKline, Unilever, and L'Oreal USA—improving service delivery, enhancing and protecting their brands, driving sales and helping to reduce costs.

 

 

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CRM Solutions Product Overview
Learn more about our CRM and contact center software: