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CRM Solutions for Manufacturing

Improve call center workflow and knowledge management with Astute Solutions

In recent years, the manufacturing world has seen a dramatic shift. While manufacturers were once product centric in nature – focusing on lower costs, superior design, or better marketing – today’s empowered consumer has forced a new approach – one that focuses on customer satisfaction and customer interaction.

At Astute Solutions, we recognize this changing shift. Our Customer Relationship Management (CRM) solutions are designed to help you effectively and proactively manage the complex relationships of the manufacturing industry. For managing customers, partners, sales channels, distributors, retailers, and service providers, our CRM and Customer Experience solutions help you:

  • Increase customer satisfaction, loyalty, repeat purchases, and referrals
  • Gain actionable insight into consumer preferences, needs and wants
  • Differentiate through exceptional service experiences
  • Reduce costs

 

Because high customer satisfaction ratings result in more products sold

Empowered customers have the influence and reach to impact your brand and business. Our CRM and Customer Experience solutions are designed to help you better manage these relationships, gaining valuable insights that lead to:
 

  • Real Time Risk Management: ePowerCenter acts as an early-warning system about problems that could lead to product recalls or undesirable publicity. Its notifications feature allows you to proactively alert any number of individuals—such as a quality control manager, legal counsel, or manufacturing facility manager.
  • Quality Assurance: Our multi-channel contact center solutions  provide valuable insights from all of your customer service interactions that can help you improve your company’s products, marketing, sales, and service development efforts.
  • Order Fulfillment: For order referrals, all of the pertinent details are collected in the contact center and sent to the appropriate location for fulfillment. ePowerCenter’s automated fulfillment capabilities shave minutes off of interaction handling times by enabling agents to send follow-up email, letters, coupons, and enclosures with minimal effort. Our advanced capabilities have helped our customers reduce fulfillment processing time by up to 30 percent.
  • Continuous Improvements: Our customer support and social media management solutions provide valuable insights from all of your service interactions channels. You’ll identify changes in customer preferences, issues impacting loyalty, and retailers and manufacturing partners that are not meeting company standards—all in real time.