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Customer Experience and Contact Center Solutions by Role

How to Improve the Customer Experience: Contact Center Solutions by Role

Our solutions are not only designed to help you improve upon customer satisfaction, but to arm your sales, marketing, design, and support teams with the sales, productivity, and business analytics tools they need to increase their reach and effectiveness:

Customer Service
We have spent more than a decade perfecting our customer care solutions that turn happy customers into raving fans. Our customer care solutions are designed to help provide quality customer service across all service channels, while streamlining your operations and reducing costs.
 
Marketing
With our solutions, you’ll put the “customer experience” at the heart of your marketing strategies, creating engaged audiences, and turning your customers into raving marketing advocates.
 
Customer Support
Reward your customers with outstanding experiences and show them that you’re listening. Our customer care solutions offer the tools to quickly and efficiently recognize and resolve the direct needs of your customers.
 
Information Technology (IT)
Our customer care solutions are fully configurable and flexible but are mindful of the challenges IT organizations face. We work with IT to ensure that our solutions solve problems - not create new ones. Our solutions are backed by a talented professional services organization that works with IT to ensure optimum performance.

 
Public Relations
Astute Solutions' Social Media Management solutions will enable your agency to sift through the abundance of social media data to get to the chatter that matters, allowing you to offer relevant counsel to your clients, in a timely way and in an efficient way, improving not only your client's business, but your own as well.

 

 

Learn more about our customer experience management and contact center solutions.

Learn more about our CRM and contact center software: