Let’s be honest. Widespread opinion is that IT companies do not take customer service seriously. Satisfaction studies, social networks, and message boards reinforce this. Negative word-of-mouth is rampant, proving that skeptical, tech-savvy customers are fed-up. They want responsiveness and effective self-service options…resolution. In the world of IT, it’s a crowded market, and loyalty is up for grabs.
In truth, this is a golden opportunity, and Astute Solutions is here to help you capitalize. Operating on the notion that happy customers are your biggest advocates, our Customer Experience, CRM and Social Media Management solutions are designed to offer your IT customers:
Managing a growing array of feature-rich products, gadgets and software requires a powerful knowledge base. And fielding questions specific to model numbers, software versions, and distinct customer issues takes a solution with serious functionality. Our Customer Relationship Management (CRM) IT solutions move high tech and electronics manufacturers past information-related challenges and the other root causes of sub-standard service:
Learn how Astute Solutions can help your IT organization remove the strain of managing your CRM applications, and with a lower Total Cost of Ownership in the Goal-Focused Solutions Guide, Reduce the Cost and Complexity of Managing Customer Relationships.