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Bath & Body Works reduced hold time by 86%, decreased average handling time by 37%, cut escalations by 62% and more with the help of our CRM and contact center solutions. [ Read More ] |
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Introducing Astute Social Relationship Management (SRM): Comprehensive Solution for Social Media Management and Engagement. An overview of our newest solution. [ Watch the Video ] |
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Unilever leverages our RealDialog knowledge management solution in support of over 90 brands. [ Read More ] |
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Simplified, Streamlined and Empowered: How Unilever Transformed Consumer Services into a Strategic Asset. A case study and best practices webcast. |
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The Scotts Miracle-Gro Company delivers proactive service to its customers while increasing revenue through the contact center. [ Read More ] |
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Delivering 5-Star Multichannel Service: A best practices-focused webcast with Aberdeen Group and Customer Management IQ, with valuable benchmarking data. |
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[ More Resources ] |
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