RealDialog provides numerous benefits for companies across all industries.

Increases customer satisfaction, retention and loyalty
RealDialog delivers fast, accurate, and consistent answers; reduces call hold time when "live" agent assistance is needed; delivers a more positive interaction experience; and leads to better products and services.

Improves Knowledge Management across the enterprise
Quickly "learns" from your existing FAQs, web pages, and documents, so you can get up and running quickly. Its authoring tool is very simple to use and is designed for the non-programmer. The knowledge base can be updated directly by a team of subject matter experts as needed, without IT resource involvement.

Improves revenue
By understanding of intent and and applying customer-specific knowledge, RealDialog can quickly direct customers (or contact center agents) to specific information that matches a customer's needs and interests. This improves the speed and likelihood of a successful sale.

Reduces contact center and customer service costs
Offloads calls and emails for your most frequently asked or redundant questions to the web at a fraction of the cost of agent-assisted interactions.

Improves contact center agent performance
Reduces contact handling time by assisting agents during their phone, email, and chat interactions. This allows agents to handle more interactions in the same amount of time.

Reduces the impact of agent turnover
Reduces agent training time and enables them to support a wider variety of products

Educates and supports employees
Provides an inexpensive and powerful means to educate and support employees and partners.

Provides direct and unfiltered insight into the questions your customers are asking
When consumers don't get the answers they need from your current Web self-service systems, you'll be able to identify the questions or the needs that drive them. Through a detailed analysis of the interaction transcripts, RealDialog enables you to give them the answers they need and stay on top of what's important to your customers. Its reports enable you to share actionable insight across the enterprise.