RealDialog's authoring tools enable non-technical business users
and subject matter experts to maintain and update the knowledge base.

With Realdialog, you can streamline your maintenance for delivering information across all communication channels.

Robust, user-friendly authoring tools. RealDialog enables administrators to create knowledge base topics, author question examples, create responses and dialogs, and offer related or supporting information with ease.

Leverages existing enterprise content. RealDialog's authoring tool can dissect data and content that exists across the enterprise for quickly building its knowledge base. There is no need to rewrite existing collateral.

Tunable responses. RealDialog allows administrators to create brand-specific, channel-specific and audience-specific responses and dialogs, helping to ensure the best response and user experience.

No need to wait for IT. In addition, RealDialog enables non-technical business users and subject matter expers to add, maintain and update the knowledge base content through user-friendly, Web-based forms. This enables product managers to quickly disseminate the most current and relevant information, without needing to wait for IT resources.