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| - Deflects inbound calls and email, reducing overall contact volume | ||
- Ensures consistent, accurate, and high quality responses to user questions |
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- Results in shorter call times and fewer escalations |
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- Enables faster, more consistent, and higher quality email and chat responses |
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- Makes the most of your existing enterprise data and documents |
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- Reduces training time and costs for support personnel |
Agents can become "experts", regardless of experience level. RealDialog ensures that contact center agents deliver faster, more consistent responses to customer questions via email, chat and phone. It provides them a question and answer tool, enabling them to ask questions in their own words or verbatim from the customer. Through a single interface it provides agents immediate access to answers and supporting documents across your enterprise.
Integrates with your CRM desktop. Integrated directly into ePowerCenter or your CRM system, RealDialog can automatically interpret inbound inquiries, create cases, and serve up answers based on case information.
Customer and agent benefits. The improved speed, consistency and accuracy of agent email and phone responses reduce the cost of handling interactions and improve overall customer satisfaction.
