RealDialog ensures low total cost of ownership with fast deployment, flexible technology, and extensive knowledge right out of the box.

Fast Deployment. RealDialog can be deployed in weeks--not months--and does not require programmers or knowledge engineers to build and maintain the solution. It leverages a company's existing files and documentation, so there is no need to rebuild or recreate this information.

Low maintenance costs. Its authoring tools eliminate the need for proprietary scripting - and the enormous cost that goes with it.

One solution for customer-facing and internal-facing deployments. RealDialog can address all your knowledgebase needs for all channels in one simple-to-use application. Because it can act as the central knowledge base for all channels, RealDialog greatly simplifies system deployment and management, and ensures that all channels deliver consistent and current information.

Extensive functionality out-of-the-box. RealDialog comes equipped with an extensive Conversation Base right out-of-the-box. This Conversation Base is a database of definitions, synonyms, expressions, and more that RealDialog uses for understanding language and conversation. It can be easily fine-tuned to include a company's own products, services, industry terms and more.

Minimal training required. Users can begin using RealDialog with little to no training or guidance.

Platform independent. RealDialog can be installed on any application server that supports Java 2 Standard Edition or higher. It supports both ODBC and JDBC connections.

Highly scalable. Thousands of users can request information from the system concurrently, without the need for additional hardware and/or software, and without degradation in performance.

What Makes RealDialog So Different? A Superior Overall User Experience for Finding Specific information Very Low Total Cost of Ownership Powerful Learning Capabilities Exceptional Authoring Capabilities Unique Reporting Capabilities
Resources
	Article: Is it Live...or is it a Conversational Agent (KMWorld)			RealDialog Intelligent Search and Self-Service Data Sheet
	Article: Am I Getting Through To You? Leverage the Voice of the Customer to ensure your self-service doesn't lead to dead ends. (CRM Magazine)			RealDialog Agent Assist Data Sheet
	Article: Customer Insight 2.0: Managing Unstructured Data Brings Brilliance to Voice of the Customer Initiatives (CRM Magazine)			Article: Ensuring Consistent, Accurate, and Timely Information Across All Channels
	Article: Extraordinary Journey or Navigation Nightmare (KMWorld)			AberdeenGroup Report: The Intelligent Contact Center
	Article: Winning the Moments of Truth			Circuit City Case Study