Astute Solutions invites you to download the new benchmark report from AberdeenGroup - The Intelligent Contact Center: Increasing Multi-Channel Visibility - with our compliments. This report is the result of research conducted with managers and executives at more than 200 companies and provides a status as to:

• How "Best-in-Class" companies are using intelligent contact center strategies to alleviate competitive pressures, enhance customer satisfaction, improve first contact closure rates, and reduce cost per contact
• The strategies and practices that separate the
  “Best-in-Class” contact centers from the rest
• How companies across all industries are enabling their customers and employees to receive precise, well-timed and consistent information
• The organizational capabilities and technology enablers used to provide a consistent customer experience across all channels (email, chat, voice, IVR and web)

In addition, this report outlines the specific improvement activities that can help you achieve your goals. These recommendations apply across industries, for companies large and small, and with high and low call volumes.

As a sponsor of this report, Astute Solutions can provide you access to download the full report at no charge (a $399 value).