Powerful, Centralized Knowledge Management Solution for
All Communication Channels

RealDialog ensures that consumers, agents, employees, and partners have the most up-to-date information at their fingertips. It provides users a single interface to access specific informational content inside and outside the enterprise. It acts as a centralized knowledge resource to serve all communication channels. This ensures consistent, accurate, and timely responses regardless of the interaction channel.

Consistent, specific, and accurate results. With RealDialog, your consumers, contact center agents, employees and partners can receive the information they need--quickly and easily--without searching through a long list of results.

Interactive dialogs. Because RealDialog has an extensive understanding of the English language, it is able to interact with users in a manner that mimics a friendly "live" agent, conducting a "dialog" and asking questions as appropriate. This ability to converse with the user and learn during a conversation enables RealDialog to deliver the most accurate and precise results.

One solution for customer-facing and internal-facing deployments. Through RealDialog, companies across all industries can improve the efficiency and effectiveness of Web, phone, email, chat and in-person interactions. As a single knowledge base powering multiple channels (Web self-service, phone, email and chat), RealDialog ensures efficient interactions, consistent responses, and seamless escalation, regardless of the interaction touch point.

Capture the Voice fo the Customer in their own words. RealDialog captures, analyzes and consolidates the specific questions users are asking, providing exceptionally valuable and actionable insight into the "voice of the customer".

What Makes RealDialog So Different? A Superior Overall User Experience for Finding Specific information Very Low Total Cost of Ownership Powerful Learning Capabilities Exceptional Authoring Capabilities Unique Reporting Capabilities
Resources
	Article: Is it Live...or is it a Conversational Agent (KMWorld)			RealDialog Intelligent Search and Self-Service Data Sheet
	Article: Am I Getting Through To You? Leverage the Voice of the Customer to ensure your self-service doesn't lead to dead ends. (CRM Magazine)			RealDialog Agent Assist Data Sheet
	Article: Customer Insight 2.0: Managing Unstructured Data Brings Brilliance to Voice of the Customer Initiatives (CRM Magazine)			Article: Ensuring Consistent, Accurate, and Timely Information Across All Channels
	Article: Extraordinary Journey or Navigation Nightmare (KMWorld)			AberdeenGroup Report: The Intelligent Contact Center
	Article: Winning the Moments of Truth			Circuit City Case Study