RealDialog's unique learning capabilities ensure users will be directed
to the most consistent, accurate and precise answers.

Exceptional accuracy. RealDialog quickly learns from interactions to achieve the highest rates of accuracy. In fact, our customers have consistently seen over 97% accuracy rates. It accomplishes this through its powerful learning and analysis capabilities.

Automatically learns. RealDialog learns during a conversation with a user. By asking questions and receiving user input, RealDialog is able to contextualize its responses throughout a conversation with precision.

Analyzes and structures "unstructured" data. One of RealDialog's most powerful capabilities is its ability to analyze thousands of unstructured user questions and conversations and consolidate them into organized topics. This enables RealDialog to learn which responses are successful and expand its conversation base. It also enables administrators to quickly identify content holes and fix gaps in the knowledge base, while greatly simplifying authoring and management.

Review user questions word-for-word. You no longer have to survey or guess at what your customer questions or needs are. RealDialog provides you with each user’s transcript at each channel. RealDialog knows which questions it is answering correctly and which questions are missing from the knowledgebase. It eliminates your "false positives" and allows you to prioritize and respond to the customer inquiries that require a response. This capability also leads to valuable insight into the "voice of the customer".