RealDialog can be the Knowledge Engine for your public Web site, contact center agent knowledgebase, employee and partner intranet, and more

With RealDialog, organizations can create a single knowledgebase that services multiple channels, multiple brands, and multiple end user roles. Typical channels include:

Web Self-Service – Providing consistent, accurate, and personalized information to Web site visitors 24/7

Agent Assist – Assisting contact center agents in answering questions and resolving issues

Email – Efficiently handling incoming email inquiries by providing agents pre-determined responses

Phone – Providing Voice self-service capabilities

Chat – Augmenting the agent's chat interface with pre-determined responses, including pushing Web pages to the user

Intranet Portal – Delivering information only available to company employees and partners