RealDialog understands natural language and the intent of user expressions to deliver the most accurate and precise responses of any self-service solution.

User friendly natural language interface. Because it is engineered to understand and interpret phrases and expressions—including the use of synonyms, sentence fragments, and slang—RealDialog enables consumers, employees, and service agents to communicate in their “natural language.”

Users can ask a question any way they like. Users can type in their question (on your Web site, Intranet site or CRM desktop) in their “natural” communication style without needing to worry about specific language structure or specific keyword usage.Regardless of how a question is worded, RealDialog responses are consistent and users receive precise, personalized answers with minimal effort.

The most specific and accurate responses . RealDialog's Natural Language Engine uses advanced linguistics to parse and retrieve answers - not search for keywords. It understands multiple word forms, synonyms, incomplete sentences, and common slang. It understands the actual intent of a question, it responds to questions with an exact and immediate answer or provides the specific place in a document or web page where the answer resides.

Interactive dialogs. If RealDialog needs more detail from the consumer, it engages them in an in-depth, two-way dialog.

Contextualizes responses. Realdialog can contextualize responses with data from other systems - legacy, membership, ordering, account and more.

Seamless escalation. unable to address the question, it can seamlessly escalate the consumer to a “live” service representative with conversation history intact.

Continuous improvement. All the while, the system "learns" from interactions, becoming more and more accurate with time.

 

What Makes RealDialog So Different? A Superior Overall User Experience for Finding Specific information Very Low Total Cost of Ownership Powerful Learning Capabilities Exceptional Authoring Capabilities Unique Reporting Capabilities
Resources
	Article: Is it Live...or is it a Conversational Agent (KMWorld)			RealDialog Intelligent Search and Self-Service Data Sheet
	Article: Am I Getting Through To You? Leverage the Voice of the Customer to ensure your self-service doesn't lead to dead ends. (CRM Magazine)			RealDialog Agent Assist Data Sheet
	Article: Customer Insight 2.0: Managing Unstructured Data Brings Brilliance to Voice of the Customer Initiatives (CRM Magazine)			Article: Ensuring Consistent, Accurate, and Timely Information Across All Channels
	Article: Extraordinary Journey or Navigation Nightmare (KMWorld)			AberdeenGroup Report: The Intelligent Contact Center
	Article: Winning the Moments of Truth			Circuit City Case Study