RealDialog's unique reports help you understand the questions users are asking, how well the solution is performing, identify what content should be added to the knowledge base, and the areas of opportunity for your company.

RealDialog captures and analyzes every question and conversation verbatim, allowing organizations to view the raw, unbiased "voice of the customer" in the customer's own words. With this unique ability, organizations can glean valuable market insights that can lead to new and improved products and services, and numerous competitive advantages.

Enterprise-wide benefits. For product managers and marketers, this information can prove more relevant, current, valuable, and cost-effective than data from expensive market surveys.

Continuous improvement. In addition, RealDialog offers content reports that can be used as a basis for content reviews and planning, authoring development, and an overall understanding of the knowledge base.

Its management reports provide high-level details about the performance of the RealDialog Agent, including agent performance, most popular questions or topics and most popular URLs.

Furthermore, its system maintenance reports provide detailed information about the questions users are asking, potential content holes, keyword analyses, the most popular topics, and more.