RealDialog Ensures a Superior Overall User Experience for Customers, Employees, Contact Center Agents, Field Personnel and Partners

RealDialog provides the best overall user experience for finding, managing and delivering specific information. It supports multiple communication channels and can be deployed for use on your public Web site, corporate intranet, and/or CRM desktop. Here's how it works:

Simple. Users simply ask a text-based question to the RealDialog "agent" in their natural language. Unlike search and FAQ tools that return pages of irrelevant links to users, RealDialog delivers specific, contextualized and personalized responses to the user's desktop. Responses can be in the form of text answers, a specific paragraph, or a file (document,image, sound, video, etc.).

Interactive. When appropriate, RealDialog engages a user in a "conversation" to clarify their needs and to contextualize responses around user-specific information (product details, account number, membership status and more). This eliminates the need for users to access multiple, separate applications, or speak to a "live" agent in order to retrieve detailed information. This ability to converse with the user and learn during a conversation enables RealDialog to deliver the most accurate and precise results.

Advanced. A Natural Language Dialog-based solution, RealDialog uses computational linguistics to understand the intent of the user's question and deliver the most accurate responses. It avoids "false positives"- a common problem for question-answering technologies such as keyword pattern matching. It understands slang, sentence fragments and company/industry-specific terms.

Accurate. RealDialog achieves exceptional accuracy rates (exceeding 97%).

Specific. With RealDialog, your consumers, contact center agents, employees and partners can receive the information they need--quickly and easily--without searching through a long list of results.

Versatile. Through RealDialog, companies across all industries can improve the efficiency and effectiveness of Web, phone, email, chat and in-person interactions. As a single knowledge base powering multiple channels (Web self-service, phone, email and chat), RealDialog ensures efficient interactions, consistent responses, and seamless escalation, regardless of the interaction touch point.

Strategic. All the while, RealDialog captures, analyzes and consolidates the specific questions users are asking, providing exceptionally valuable and actionable insight into the "voice of the customer".

What Makes RealDialog So Different? A Superior Overall User Experience for Finding Specific information Very Low Total Cost of Ownership Powerful Learning Capabilities Exceptional Authoring Capabilities Unique Reporting Capabilities
Resources
	Article: Is it Live...or is it a Conversational Agent (KMWorld)			RealDialog Intelligent Search and Self-Service Data Sheet
	Article: Am I Getting Through To You? Leverage the Voice of the Customer to ensure your self-service doesn't lead to dead ends. (CRM Magazine)			RealDialog Agent Assist Data Sheet
	Article: Customer Insight 2.0: Managing Unstructured Data Brings Brilliance to Voice of the Customer Initiatives (CRM Magazine)			Article: Ensuring Consistent, Accurate, and Timely Information Across All Channels
	Article: Extraordinary Journey or Navigation Nightmare (KMWorld)			AberdeenGroup Report: The Intelligent Contact Center
	Article: Winning the Moments of Truth			Circuit City Case Study