By capturing, analyzing, and consolidating the actual questions users
are asking across all channels, RealDialog provides valuable and
actionable insight into the "voice of the customer."

Astute Solutions' RealDialog captures the “voice of the customer” in their own words, demonstrating the true value of knowledge management. This knowledge management, self-service, and contact center agent assist solution captures and analyzes the actual questions users are asking, providing companies direct and unfiltered insight into customer needs and concerns.

Better than surveys. This reveals problems, and opportunities without expensive market surveys or customer panels. For product managers, analysts, quality control managers and brand managers, this capability has proven incredibly valuable.

Capture insight at every touch point. Reporting and statistical information is captured at each channel in RealDialog. The information can be viewed individually as well as cumulatively. You get a full view of your customer’s voice in their own words no matter which channel they prefer.

Real impact. For example, for a major auto manufacturer, this capability led to expanded product options that might have been overlooked otherwise. In addition, a leading valve manufacturer reduced lawsuits by providing immediate, accurate answers through its Web site.