Intelligent, Interactive Solution for Knowledge Management,
Web Self-Service, and Search

• Allows users to ask questions in their "natural language" – not just in keyword terms
  
• Understands intent of questions being asked
  
• Provides high-quality, personalized support in the most cost-effective manner
  
• Improves your customers' online experience
  
• Reduces the use of costly support channels for routine questions

Real Answers for Real Questions. RealDialog provides the most intelligent and accurate search and Web self-service responses in the market today. It delivers high quality self-service with the friendly, familiar, and personalized service of a live customer service representative - at a fraction of the cost.

Customer-facing and Internal-facing. RealDialog enables any customer or employee-facing Web site to automatically respond to questions with immediate and relevant answers and content. It quickly and accurately answers the vast majority of user (customer, employee, and partner) questions online, enabling them to help themselves while reducing their use of more expensive support channels.

Specific, multi-format responses. Unlike other solutions, it delivers responses in the form of a specific text response, a paragraph within a document or file, and/or a specific file (Web page, Office document, sound, video, etc.). Users do not need to search through links or documents for the answer they seek.

Interactive dialogs. RealDialog answers questions through friendly and interactive text-based conversations -- as opposed to a cumbersome list of links delivered by FAQ and keyword or pattern-matching search solutions. This results in much higher user satisfaction ratings because they receive faster, more accurate answers with minimal effort.

Advanced Natural Language processing. With RealDialog your Web site visitors can type in their question in their “natural” communication style. No need to worry about specific language structure or specific words. It understands multiple word forms, synonyms,company/industry specific terms, incomplete sentences, and common slang, allowing your customers/users to ask questions in any manner they prefer.

Understands intent. Because RealDialog can understand the actual intent of a question, it responds to questions with an exact and immediate answer or provides the specific place in a document or Web page where the answer resides. If it needs more detail from the user, it engages them in an in-depth, two-way dialog.

Seamless escalation. If RealDialog is unable to address the question, it can seamlessly escalate them to a “live” service representative with conversation history intact.

What Makes RealDialog So Different? A Superior Overall User Experience for Finding Specific information Very Low Total Cost of Ownership Powerful Learning Capabilities Exceptional Authoring Capabilities Unique Reporting Capabilities
Resources
	Article: Is it Live...or is it a Conversational Agent (KMWorld)			RealDialog Intelligent Search and Self-Service Data Sheet
	Article: Am I Getting Through To You? Leverage the Voice of the Customer to ensure your self-service doesn't lead to dead ends. (CRM Magazine)			RealDialog Agent Assist Data Sheet
	Article: Customer Insight 2.0: Managing Unstructured Data Brings Brilliance to Voice of the Customer Initiatives (CRM Magazine)			Article: Ensuring Consistent, Accurate, and Timely Information Across All Channels
	Article: Extraordinary Journey or Navigation Nightmare (KMWorld)			AberdeenGroup Report: The Intelligent Contact Center
	Article: Winning the Moments of Truth			Circuit City Case Study