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ePowerCenter™

Power-up your agents.

Boost your agents’ ability to anticipate consumer needs while increasing productivity and reducing training time with the CRM that puts relevant info, key insights and suggested actions always at the ready.

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ePowerCenter Software

WHAT MAKES US BETTER

  • Keep your agents a step ahead.

    Guide your agents through each consumer interaction with recommended steps that anticipate the consumer’s next move.

  • Better insight equals happier consumers.

    Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation.

  • Ditch the one-size-fits-none script.

    Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs.

  • Dominique Bolden

    “We use ePowerCenter to service our consumers through multiple channels such as phone, email, paper mail, we take data from social media…one stop shop!”

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  • Henry Moore

    “The biggest benefit for picking Astute was its versatility, its ease of setup; we didn’t have to have any consultants come in and do anything for us, it’s self-maintained.”

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  • Carrie Barsuhn

    “We’ve been able to really fine-tune it to handle not only consumer information but we also use it in a strict workflow for cases that are FDA-regulated.”

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PRODUCT FEATURES

  • ESP

    Guide your agents through conversations with consumer history and context-driven recommended actions.

  • AGENT DESKTOP

    Streamline your agents' workflow by allowing them to see everything that matters at that moment, all in one place.

  • MULTI-CHANNEL/SINGLE INTERFACE

    Engage with consumers wherever they are – phone, email, web, even traditional mail – without the annoyance of switching software applications.

  • CONSUMER INSIGHTS

    Make continual improvements to your business with clarity about where you stand in your consumer’s mind.

  • DYNAMIC FIELD CONFIGURATION

    Configure the system to specifically gather only the information pertinent to the type of interaction or issue, improving data quality and reducing call handling time.

  • REPORTING & ANALYTICS

    Track trends and delve deep into consumer behavior and attitudes with comprehensive reports and analytics tools.

  • WORKFLOW AUTOMATION

    Escalate cases to other departments seamlessly, monitoring status in real-time while keeping an audit of interactions in one place.

  • RISK MANAGEMENT/BRAND PROTECTION

    Detect issues early and reduce the impact of adverse events with threshold reporting and real-time alerts.

  • REPEATER IDENTIFICATION

    Minimize losses due to fraudulent claims by identifying consumers seeking to abuse your goodwill.

  • INTEGRATED KNOWLEDGE MANAGEMENT

    From custom-crafted to automatically-sourced responses, our knowledge management software is always ready with an answer.

  • AUTOMATED FULFILLMENT

    Configure the system to send personalized responses based on contextual information about the consumer and the case.

  • MULTI-LINGUAL

    Easily configure your system to assist consumers in multiple languages around the world.

  • EMAIL CAMPAIGNS

    Create and send email campaigns right from our CRM.

Experience the world’s smartest CRM in action. Request a Demo