Intelligent, Interactive Solution for Online Customer Service,
Knowledge Management, Self-Service, and Enterprise Search

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Through RealDialog, companies across all industries can drastically improve the quality, accuracy, and efficiency of Web, phone, email, chat and in-person interactions.

Your customers and consumers, contact center agents, employees, and partners can simply ask a question and quickly receive the precise information they need--without the hassle and frustration of searching through a long list of links and documents.

At the same time, RealDialog enhances satisfaction and your brand by ensuring exceptional service and support experiences, and by providing valuable "voice of the customer" insight that enables you to respond quickly to their needs.

Superior Interactions

RealDialog delivers highly accurate and personalized responses to user questions--in their own words--via your website, CRM or contact center application, and/or intranet portal. As a single knowledge engine powering multiple channels, RealDialog ensures exceptional, high-quality, and efficient interactions, consistent responses, and seamless escalation, regardless of the interaction touch point.

Voice of the Customer Insight

All the while, RealDialog captures, analyzes and consolidates the specific questions users are asking, providing exceptionally valuable and actionable insight into the "voice of the customer".

The Difference is in the Dialog

Based on Natural Language Dialog, RealDialog understands the way we communicate. Users simply input a question in their "natural language" and RealDialog delivers a precise, conversational response--much like an interaction with a knowledgeable and friendly service and/or support agent.

Because RealDialog has an extensive understanding of the English language, it is able to interact with users in a manner that mimics a friendly "live" agent, conducting a "dialog" and asking questions as appropriate. This ability to converse with the user and learn during a conversation enables RealDialog to deliver the most accurate and precise results.

What Makes RealDialog So Different? A Superior Overall User Experience for Finding Specific information Very Low Total Cost of Ownership Powerful Learning Capabilities Exceptional Authoring Capabilities Unique Reporting Capabilities
Resources
	Article: Is it Live...or is it a Conversational Agent (KMWorld)			RealDialog Intelligent Search and Self-Service Data Sheet
	Article: Am I Getting Through To You? Leverage the Voice of the Customer to ensure your self-service doesn't lead to dead ends. (CRM Magazine)			RealDialog Agent Assist Data Sheet
	Article: Customer Insight 2.0: Managing Unstructured Data Brings Brilliance to Voice of the Customer Initiatives (CRM Magazine)			Article: Ensuring Consistent, Accurate, and Timely Information Across All Channels
	Article: Extraordinary Journey or Navigation Nightmare (KMWorld)			AberdeenGroup Report: The Intelligent Contact Center
	Article: Winning the Moments of Truth			Circuit City Case Study