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Through RealDialog, companies across all industries can drastically improve the quality, accuracy, and efficiency of Web, phone, email, chat and in-person interactions.
Your customers and consumers, contact center agents, employees, and partners can simply ask a question and quickly receive the precise information they need--without the hassle and frustration of searching through a long list of links and documents.
At the same time, RealDialog enhances satisfaction and your brand by ensuring exceptional service and support experiences, and by providing valuable "voice of the customer" insight that enables you to respond quickly to their needs.
RealDialog delivers highly accurate and personalized responses to user questions--in their own words--via your website, CRM or contact center application, and/or intranet portal. As a single knowledge engine powering multiple channels, RealDialog ensures exceptional, high-quality, and efficient interactions, consistent responses, and seamless escalation, regardless of the interaction touch point.
All the while, RealDialog captures, analyzes and consolidates the specific questions users are asking, providing exceptionally valuable and actionable insight into the "voice of the customer".
The Difference is in the Dialog
Based on Natural Language Dialog, RealDialog understands the way we communicate. Users simply input a question in their "natural language" and RealDialog delivers a precise, conversational response--much like an interaction with a knowledgeable and friendly service and/or support agent.
Because RealDialog has an extensive understanding of the English language, it is able to interact with users in a manner that mimics a friendly "live" agent, conducting a "dialog" and asking questions as appropriate. This ability to converse with the user and learn during a conversation enables RealDialog to deliver the most accurate and precise results.
