The refrain of "do more with less" is one of the most overused business mantras today. But doing more with less has become the default state for most functional business areas, especially for those charged with customer service, support, and experience.
Here's the problem: No one ever tells you exactly how to do more with less (and certainly no one ever offers more resources without a fight). This guide will outline the current and coming challenges for the customer contact center and present an approach towards building a fully optimized customer service organization based on continual innovation and strategic allocation of resources.
That's right. This guide will actually show you how to do more with less.