Astute Solutions Announces Global Reseller Partnership with The Customer Interaction Group

The Customer Interaction Group has been selected as a global reseller of their Social Relationship Management solution Read >

Joe Calloway to Deliver Astute Solutions' 2011 Customer Conference Keynote Address

World-Renowned Author, Speaker and Business Advisor to Present "Becoming a Category of One" Read >

Astute Solutions Advances Enterprise Social Media Management with Launch of Astute SRM

Social CRM Solution Helps Companies Increase Customer Engagement, Optimize Social Business Processes and Drive Innovation Read >

Astute Solutions and McDonald's to present "Expertly Manage Your Social Customer Experience"

April 12 Webcast to Launch the Social Media for Customer Management Online Summit 2011 Read >

Astute Solutions and Neal Schaeffer to present "Mission Accomplished – When Can You Deem Your Social CRM Strategy Successful?"

April 12 Webcast to Launch the Social Media for Customer Management Online Summit 2011 Read >

Economics of Customer Experience Critical to Strategy Success

Strativity Group's next Free Boot Camp Webinar to Focus on Developing a Business Case That Gets Budget and Resources Read >

Astute Solutions to Present "Capitalizing on 8 Key Customer Service Trends: Moving Theory into Action"

Upcoming Webcast to Feature Senior Analyst Kate Leggett of Independent Research Firm Read >

Astute Solutions and Strativity Group to Present "Getting Started on Your Customer Experience Journey"

January 27 Webinar to Launch Customer Experience Management Boot Camp Read >

AberdeenGroup and Astute Solutions Launch Interactive Benchmark Assessment for Multi-Channel Customer Service Delivery

On-Demand Tool Delivers Customized Scorecard, Recommendations and Value Projections for Best-in-Class Practices Read >

Unilever to Describe Journey to Service Excellence in Upcoming Astute Solutions Webcast

Success Story to Focus on Aligning People, Processes and Technologies Read >

Astute Solutions Acquires Voice Search Innovator, Speech Labs™

Company Gains Enterprise and Contact Center Voice Search Technologies Read >

Astute Solutions Acquires Gamma Engineers™

Company Responds to Market Need for Innovative Social CRM and Mobile Solutions Read >

New Aberdeen Group Report Dissects Multi-Channel Customer Service Strategies

Research Details Impact of Best-in-Class Processes, Strategies and Technologies Read >

Astute Solutions Releases ePowerCenter™ 8.0

CRM Solution Enables Multi-Channel Service Excellence, Drives Costs and Performance Advantages Read >

Astute Solutions Advances Knowledge Manangement and Web Self-Service with RealDialog™ 3.0

Versatile Enterprise Solution Accelerates ROI, Minimizes Total Cost of Ownership Read >

24-7 INtouch and Astute Solutions Announce Strategic Technology Partnership

Best-in-Class Customer Care Solutions Optimized for Rapid ROI in an Outsourced Environment Read >

Tim Sanders and Lior Arussy Join Line-Up for the 2010 Astute Solutions Customer Conference

Conference set for May 16-19, 2010 at the Palazzo Resort Hotel Casino in Las Vegas Read >

Unilever’s Online Self-Service Takes Off with Astute Solutions’ RealDialog™

Consumer Goods Leader Leverages Knowledge Management Technology for Best-in-Class Customer Interactions, Empowered Agents and Rapid ROI Read >

Astute Solutions’ RealDialog™ Powers Gartner and 1to1 Award Winner for Customer Service Optimzation

Company’s Knowledge Management Solution Continues to Earn Top Honors in 2009 Read >

The 2009 CRM Service Awards: Service Elite - Bath & Body Works: Spiffing Up the Contact Center

Astute Solutions Helps Bath & Body Works Knowledge Management System Smell Like Roses Read >

Scotts Opens the Door to Sales Opportunities Read >

Astute Solutions’ RealDialog™ Selected as 2009 Trend Setting Product of the Year by KMWorld

Company’s Commitment to Knowledge Management innovation Recognized for Second Consecutive Year Read >

Astute Solutions Appoint Chris Kiminas as Vice President, Worldwide Sales Read >

Bath & Body Works and Scotts Miracle-Gro Earn Call Center Excellence Awards at IQPC’s Call Center Week

Astute Solutions’ ePowerCenter™ and RealDialog™ Integral Components of Winning Strategies Read >

Astute SolutionsSelected as One of KMWorld’s 100 Companies that Matter in Knowledge Management Read >

 

Unilever Enhances Customer Interactions with Astute Solutions’ RealDialog™

Consumer Packaged Goods Giant Leverages Knowledge Management Solution in Support of Over 90 Brands Read >

Astute Solutions’ RealDialog™ Selected as 2008 Trend-Setting Product of the Year

Company’s Commitment to Knowledge Management Innovation. Recognized for Second Consecutive Year. Read >

Astute Solutions Releases ePowerCenter 7.0

Expanded Functionality Delivers Service Excellence, Drives Enterprise-Wide Business Results Read >

Bath & Body Works Achieves Rapid Return-on-Investment with Astute Solutions’ RealDialog™ Agent Assist

Specialty Retailer Leverages the Power of Conversational Agent and Natural Language Processing to Enhance Customer Interactions Read >

Astute Solutions Receives Allowance on RealDialog™ Patent

Knowledge Management, Web Self-Service, and Intelligent Search Solution Utilizes Natural Language Dialog to Deliver Unparalleled Interactions Read >

KMWorld Selects Astute Solutions for 100 Companies that Matter in Knowledge Management Read >

Astute Solutions Answers Demand for Enhanced Knowledge Management in the Contact Center

Company Expands RealDialog™ Product Family with RealDialog™ Agent Assist Read >

 

Columbus Chamber Honors Astute Solutions CEO, Joseph Sanda, for Business Leadership Read >

Astute Solutions Makes “Fast 50” Company

Adds to List of 2007 Honors Read >

Aberdeen Group Delves Into The Intelligent Contact Center

Astute Solutions’ Knowledge Management Capabilities Align with Best-in-Class Performance Read >

Astute Solutions Names to Software Magazine’s 25th Annual Software 500

Company Ranked One of the World’s Largest Software Providers for Second Consecutive Year Read >

Astute Solutions to Present Conference Session at Call Center 2.0 West 2007

Michael Freshwater Discusses Transitioning Contact Center to IP at Industry Leading Event Read >

Astute Solutions Receives 2007 CRM Excellence Award From Customer Interaction Solutions Magazine

Company’s ePowerCenter™ Singled-Out for Helping Clients Improve CRM Read >

Aberdeen Group Report Confirms Importance of Implementing Multi-Channel Call Center Agents

Astute Solutions Enables Global 1000 Companies to Deliver Consistent, Accurate and Timely Information Across Channels Read >

Bath & Body Works Wins 1to1 Impact Award for Technology Optimization

Technology Partner Astute Solutions Enables Company’s 360 Degree View of the Customer Read >

AFFINA and Astute Solutions Partners to Deliver End-to-End Customer Service and Consumer Affairs Management Read >

Bath & Body Works Proves Value of Customer Focus, Technology Investment

Company Partners with Astute Solutions to Deliver Best-in-Class Read >

Astute Solutions Receives Customer Inter@ction Solutions Magazine’s 2006 Product of the Year Award

ePowerCenter Direct Honored for Outstanding Innovation Read >

 

Astute Solutions Earns Software 500 and Fast 50 Rankings

Company Adds to 2006 Honors Read >

Midas International Raises the Bar on Service and Support with Astute Solutions

Customer Interaction Solution Increases Agent Productivity, Streamlines Operations Read >

IT Week Magazine Awards Top Ranking to Astute Solutions

ePowerCenter Honored for Technology Innovation, Value and Excellence Read >

Astute Solutions Lands Aer Lingus

Republic of Ireland’s National Airline to Revamp Customer Relations with Astute Solutions’ ePowerCenter Read >

Astute Solutions Receives Customer Inter@ction Solutions Magazine’s “CRM Excellence” Award for 2006

ePowerCenter Singled Out for Helping Clients Improve CRM Read >

Astute Solutions and Maple Leaf Foods to Share Success Story at 2006 SOCAP International SymposiumRead >

Metromedia Restaurant Group Opts for Astute Solutions

Powerful Customer Interaction Management Solution to Support Bennigan’s, Steak and Ale, Ponderosa and Bonanza Read >

Astute Solutions’ Bolsters British Airway’s Customer Service Proposition

Company Announces Success on Integrated Passenger Compensation Solution Learn More >

Astute Solutions Acquires LiveWire Logic Read >

Astute Solutions to Hold User Conference 2006 at Florida’s Sandestin Golf and Beach Resort

Company’s Global 1000 Customers and Thought Leaders to Share Successes and Industry Perspectives Read >

Astute Solutions Receives Customer Inter@ction Solutions Magazine’s “CRM Excellence” Award for 2005

Customer Interaction Management Solution Honored for Outstanding Innovation Read >

Astute Solutions Expands Global Operations

United Kingdom Office Serves Growing Base of Global 1000 Customers Read >

 

Astute Solutions Announces Major New Release of its Award-Winning PowerCenter™ and ePowerCenter™ B2C Contact Center Solutions

Solutions to be Showcased at the Call Center Demo & Conference Orlando May 11-12, 2005, Booth E10 Read >

 

Astute Solutions Opens Office in Europe to Accelerate Growth in Global Customer Care Market

European Office Enhances Ability to Serve Needs of Global Customers Read >

Customer Care Users Name Astute Solutions as Best Contact Management Solution for the Fourth Consecutive Year

Astute Solutions Wins Gold Best-in-Class Award from CRMAdvocate Read >

Astute Solutions Acquires Syman Solutions Group

Move Adds Salesforce Automation Capabilities; Strengthens Management Team Read >

Astute Solutions Partners with Unveil Technologies to Deliver Agent-Integrated Conversational Self-Service Solutions to Contact Centers Customer Service Platform Read >

British Airways Selects Astute Solutions for Global Customer Service Platform Read >

Astute Solutions Partners with Benchmark Portal

Benchmark and Certification Audits Provide Proven Path for Enhancing Contact Center Effectiveness and Efficiency Read >

Astute Solutions Names Thomas Glenn Vice President of Customer Care

Software Veteran Brings Extensive Experience Implementing and Supporting Enterprise Systems Read >

Customer Relations Initiatives Gain Altitude at Alaska Air, Horizon Air with Help of Astute Solutions Read >

LiveBridge Alliance with Astute Solutions Provides “Whistle Blower” Hotline for Compliance with Sarbanes-Oxley Requirements

Joint Efforts Produce an Important Audit Trail Solution for Public Companies Rushing to Comply with New Securities and Exchange Commission Requirements Read >

Astute Solutions Partners with Xcelerate Media to Improve Customer Education Read >