Customer Interaction Center provides extensive multi-channel interaction management, call control, telephony, intelligent routing and queuing, workforce management, automation capabilities, and more. It unifies the operations of PBX/IP-PBX, ACD, IVT, IVR, CTI middleware, fax server, and voicemail systems—all within a single, software-based communications platform. You’ll gain extensive capabilities that enhance the customer experience, boost efficiency and productivity, and reduce costs and technological complexity.