Best-of-Breed Customer Service CRM, Social CRM, Knowledge Management and Contact Center Software

Technology solutions for enabling customer-centric business strategies.

We deliver best-of-breed CRM Customer Service, Social CRM, Contact Center, IP Communications, Knowledge Management, and Self-Service solutions specifically designed for enabling customer-centric business strategies.

Our customer interaction solutions offer advanced capabilities for delivering high-touch, high quality customer experiences—online and offline—while providing communication and automation features that improve efficiency and reduce costs.

With our contact center, knowledge management and CRM software, you gain exceptional flexibility and configurability to support unique customer needs, business- and industry-related issues, processes, information requirements, and technology environments.

Proactive alerts and actionable reporting help you identify and quickly address specific problems, spot emerging trends, minimize risk, ward off liabilities, and take advantage of new opportunities long before the competition. Access to highly detailed, valuable insights drives continuous improvement activities for greater customer satisfaction, growth and profitability.

Companies across numerous industries rely on our CRM software and contact center software to thrive in highly competitive and changing marketplaces. They are leveraged by many of the world's top companies in the retail, consumer products, food and beverage, financial and insurance, restaurant, travel and hospitality, and more.

Learn more about our CRM and contact center software by type, industry, and by goals and objectives, and discover the Astute Solutions Difference.

Solutions by Type
Consumer Relations and Customer Care Customer Service Customer Relationship Management (CRM) Social CRM Multi-channel Customer Service Customer Experience Management Case and Issue Management Online Service and Support Customer Feedback Reporting	Contact Center and IP Communications Unified Communications Multichannel Interactions IP Telephony Interactive Voice Response Interaction Recording Remote/At-Home Agents Workforce Management
Online Service and Sales Customer Self-Service Virtual Assistants Employee and Partner Intranets Social Media Management and Engagement	Knowledge Management For Customers Contact Centers For the Enterprise
Solutions by Industry
Consumer Goods and CPG Retail Restaurants Travel and Hospitality Higher Education High-Tech Healthcare	Telecommunications Finance Banking Insurance Pharmaceutical Utilities Outsourcers
Solutions by Goals and Objective
Customer Care and Contact Center Deliver superior experiences Increase efficiency Improve issue resolution Reduce service costs Reduce IT costs and complexities Understand customer needs	Corporate and Enterprise Improve customer retention and increase profitability Identify trends and opportunities Improve marketing effectiveness and differentiate your brands Empower employees

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