Product of the Year

Astute Solutions delivers high-impact consumer interaction solutions that provide B2C companies and their consumers the information they want, when they want it, in the easiest, most simplistic manner possible.

Our award-winning solutions provide the flexibility, configurability and functionality that B2C companies require, resulting in:

  • Enhanced consumer experiences and satisfaction
  • More efficient and effective interactions
  • Improved business operations through actionable feedback
  • Rapid Return on Investment

ePowerCenter
On-Premise and Hosted Contact Center Solutions
ePowerCenter

ePowerCenter Direct
  • Consumer Case and Issue Management
  • Robust Reporting and Root Cause Analysis
  • Compensation and Goodwill Management
ePowerCenter Interaction
  • Multichannel Interaction Management
  • Comprehensive Telephony Solutions
ePowerCenter
Order Entry
  • Integrated Order Entry
ReferralCenter
  • Issue Referral and Tracking at the Local, Store or Field Level
RecordIQ
  • Interaction and Compliance Recording
  • Performance Management and Tracking


RealDialog
On-Premise and Hosted Knowledge Management
and Web Self Service Solutions
  • Web Self Service
  • Contact Center Agent Assist
  • Knowledge Base for Consumers, Customers, Employees and Partners
  • Email Management
  • Anywhere You Want to Deliver Consistent, Accurate and Timely Information
  • Analysis and Reporting
Learn More
 
 
 
 
Company Solutions Industries Services Education Customers  

 

Astute Solutions Global Headquarters
2400 Corporate Exchange Dr, Suite 150
Columbus OH 43231-7606
614.508.6100 phone  614.508.6110 fax
info@astutesolutions.com email