Customer Interaction Center Today's customers are savvy users of all communication channels available to them. They demand top of the line service, where they want it, and when they want it. For your organization, this means making sure that customers are not waiting for the answers they want. Every contact point, whether it is through voice, email, fax or the Web must be handled efficiently and effectively. The Interactive Intelligence Customer Interaction Center® (CIC) is an industry leading all-in-one solution for contact center communication automation that integrates voice and data communications into one unified architecture. Whether your organization has a centralized customer service department, or different contact centers throughout the world, CIC can bring them together in an integrated and efficient system. CIC will not only replace the existing structures with a single system, but will give your organization more control over your private branch exchange (PBX), automatic call distribution (ACD) and interactive voice response (IVR) capabilities. The ACD functions allow for skills-based routing without limit on the number of skills per call or agent. As an option, CIC may be integrated with Astute Solutions' PowerCenter™, a robust case management system. Several add-on features will further enhance the capabilities offered with this product. Interaction Recorder provides voice logging and recording management capabilities which allow for improved customer service and quality assurance through the recording and critiquing of agent interactions. Interaction Dialer is a predictive dialing component that features multi-site campaign management. The automatic Dialer application is useful for outbound telemarketing campaigns and call-handling scripts. The Interaction Director allows contact centers to distribute interactions across multiple locations and agent skills. Customer Interaction Center Features and Benefits: Allows you to provide consistent levels of service regardless of the channel customers use to communicate Administration is easy and hassle free - there are no separate phone systems, voice mail systems, or fax servers to maintain Seamlessly integrates into your current information technology infrastructure. Voice and data applications are easily joined together in a unified architecture Efficiently supports virtual work environments allowing interaction management capabilities from anywhere in the world Increased end-user productivity through a graphical phone that allows agents to dial, transfer, and conference by pointing and clicking Streamlines the communication storage and management process by putting all voice mail messages and faxes in the same inbox used for email Download the Customer Interaction Center Data Sheet