Enterprise Interaction Center Are you interested in building better relationships with your customers via phone and online methods? Part of building that better relationship involves providing your customers with the online communication options they are looking for. To get ahead in today's business world you need to give your customers the option to click to chat, email, or call your organization. The Interactive Intelligence Enterprise Interaction Center® (EIC) gives your customers a variety of options that lets them interact with your organization however they want. It is an "intelligent," all-in-one voice and data application that is ready to go out of the box. EIC will keep all your communications in one system that will eliminate legacy devices such as PBXs, ACDs, voice mail systems, fax servers, and computer telephony middleware. The EIC system can be used by organizations of all sizes, but is particularly ideal for companies with already existing, or future plans for Web interface opportunities. As an option, EIC may be integrated with Astute Solutions' PowerCenter™, a robust case management system. Enterprise Interaction Center Features and Benefits: Provides increased functionality through the opportunity for customers to initiate an immediate Internet chat with an agent Quickly and easily implements complex interactions into your current systems. Implementation time takes days rather than months due to the out-of-the-box functionality Flexibility of the system allows your business to grow beyond the EIC solutions to an enhanced and more powerful Customer Interaction Center solution Easy administration allows for the addition of multiple users, changes in workgroup settings, and management of chat responses all from your desktop Download the Enterprise Interaction Center Data Sheet