Intelligent, Interactive Solution for Knowledge Management,
Web Self-Service, and Search

RealDialog is much more than a keyword search or FAQ tool. It is an intelligent search, knowledge management and Web self-service solution unlike any other. Based on Natural Language Dialog, RealDialog understands the way we communicate. Users simply input a question in their "natural language", and RealDialog delivers a precise and highly accurate response. But that's only the beginning.

With RealDialog, your consumers, contact center agents, employees and partners can receive the information they need--quickly and easily--without searching through a long list of results. Because RealDialog has an extensive understanding of the English language, it is able to interact with users in a manner that mimics a friendly "live" agent, conducting a "dialog" and asking questions as appropriate. This ability to converse with the user and learn during a conversation enables RealDialog to deliver the most accurate and precise results.

Through RealDialog, companies across all industries can improve the efficiency and effectiveness of Web, phone, email, chat and in-person interactions. As a single knowledge base powering multiple channels (Web self-service, phone, email and chat), RealDialog ensures efficient interactions, consistent responses, and seamless escalation, regardless of the interaction touch point. All the while, RealDialog captures, analyzes and consolidates the specific questions users are asking, providing exceptionally valuable and actionable insight into the "voice of the customer".