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Maximum Flexibility with Minimal Complexity
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- Highly configurable, allowing you to customize a combination of recording features to
meet your needs.
- One system to manage, making it easier to install, maintain, and use than traditional solutions.
- Simplifies integration through its open, extensible API, which offers integration with ePowerCenter,
multiple switches, and your critical systems.
- Minimizes storage and network requirements through a high rate of compression and a unique, prioritized
scheduling system.
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Complete Recording Capabilities
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- Digital Screen Recording. Allows you to identify, track, and correct agent distractions, errors
and improper use of tools through synchronized call and screen recording.
- Continuous and Total Recording. Allows you to record all calls going into and coming out of
your facility (trunk side tap), with the option to record intra-offi ce calls as well (station side tap).
- Random Monitoring. Allows you to sample calls at random using the silent monitoring features in your
ACD/PBX.
- Product or Topic-Specific Recording. Automatically records calls based on your criteria and allows
you to create recording triggers in ePowerCenter (or other data systems).
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Get the Information You Need with Minimal Effort
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- Flexible playback, enabling users to play back recordings through their PC speakers or a
dialed number.
- Unmatched filtering and searching capabilities, enabling users to fi lter and sort the call
list by date, call length, DNIS, agent, queue and many other variables.
- User-defined settings, providing users their own permissions to view, export, and delete
recordings as they wish.
- Robust scheduling control, allowing users to create and maintain custom schedules without
a systems engineer.
- Performance Tracking Tools, allowing you to build customized quality monitoring forms for
scoring and reporting agent performance
- Flexible export capabilities, allowing you to send recordings with ease to anyone who
would benefit. You can export records one at a time or in batches, and in a variety of formats such as
MP3, VOX, and WAV.
Learn how Astute Solutions and Record IQ can deliver high-impact results
for you today. Please contact us toll free at 877-769-3750 or (614) 508-6100 and ask for sales.
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