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Interaction and Compliance Recording
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Performance Management and Tracking
Introducing Record IQ
Record IQ is a feature-rich interaction recording platform that was designed to address the limitations of traditional
call recording solutions head-on. Unlike traditional recording solutions Record IQ is:
Highly flexible.
It offers an integrated, modular design that is very flexible,
adapting to virtually any of your recording needs from a single application. It fits easily into your existing
environment without burdening your resources.
Comprehensive.
Through synchronized playback of call recordings and all desktop activity,
it provides a more complete picture of the activities of your contact center teams.
User-friendly
and results-oriented. It offers extensive, user-friendly management tools
and integration capabilities to record, review, retrieve, and send exactly what you need, when you need it -- without all the hassle.
It offers the greatest value in the marketplace, providing a wide range of capabilities such as
digital screen capture, specialized recording schedules, performance tracking, complete call logging, and long term
archiving.
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