Robust Reporting “Out-of-the-Box” ePowerCenter™ offers robust standard or "out-of-the-box" reporting capabilities that enable you to organize data just about any way you want without costly customization. With ePowerCenter at the heart of your contact center you are no longer limited in the types of reports generated, or in how those reports are presented. Choose from a variety of output types, including Excel, PDF, and HTML. Use ePowerCenter's standard built-in reports, or build your own. The data collected in ePowerCenter and tracked over time gives you the visibility into making continuous product and service improvements. Managers can drill-down through data to better understand customer trends, help identify potential liabilities or manage contact center staff. ePowerCenter enables users to improve productivity by utilizing "Favorite" reports that can be run and printed on demand or scheduled for off-hours production."Favorite" report results can even be automatically emailed to whomever you choose and saved into a format more commonly used by your organization. IT Staff can also count on ePowerCenter to provide seamless integration with other third party reporting tools like Crystal Reports, Cognos and more. Advanced Features ePowerCenter comes with standard report templates that are easy to set up and run.  Reports can be displayed and filtered using any fields created in ePowerCenter.  ePowerCenter’s reports allow you to quickly view summary or detailed information in a number of different formats and styles, including: Trend and Crosstab Graphs Case Details Surveys Multi-Category Frequency Time Period Comparison ePowerCenter’s open database architecture also allows you to connect external reporting tools to the ePowerCenter database for ad hoc or OLAP type reporting. ePowerCenter reports can be configured and saved as "Favorites" for repeated use.  These Favorite reports can be scheduled to run automatically using ePowerCenter’s Application Timer Service (standard system).  Once run, these reports can be distributed to non-system users, saved to an intranet location, or printed.  The reports can be saved in multiple formats, including Microsoft Excel, Adobe PDF, Web Page, or XML. Learn more about ePowerCenter's other capabilities-->