Telephony Astute's solutions help you take full advantage of the shift from traditional to computer-based telephony systems. Astute's solutions go beyond just replacing traditional phone systems with fully digital PBX platforms; they also provide Web chat, Web callback, and voice over IP capabilities in a single, easily implemented application. Astute's telephony solution utilizes an intelligent work management engine that automates the workflow distribution and the identification of the appropriate agent assignment based on your pre-defined business rules. As events occur or business conditions change in your environment, intelligent work management enables your company to consistently maintain the desired service level based on your objectives. Astute's complete telephony solutions make resource management virtually effortless for team leaders through real-time monitoring and recording. This functionality combined with ACD enables managers to work more efficiently. Our telephony solutions include: Automated Call Distribution (ACD) Skills-Based Routing with Screen Pop Interactive Voice Response (IVR) Call Recording with Auto-Attachment to Case Real-Time Monitoring Remote Agent and Supervisor Capabilities IP Telephony Predictive Dialer, Telemarketing, and Call Blending Astute Solutions, in partnership with Interactive Intelligence, delivers a complete solution for both complete customer interactions as well as enterprise wide interactions. Learn about our ePowerCenter Interaction solution and the benefits of the integration between our case management and interaction management solutions.